Samantha Rodriguez
Phenix City,AL
Summary
Experienced with managing comprehensive staffing processes. Utilizes advanced communication and organizational skills to navigate dynamic and fast-paced environments. Track record of fostering collaborative team environments and adapting to changing organizational needs.
Overview
18
18
years of professional experience
Work History
Insurance Specialist
Chhokar Clinic
2300 Manchester Expressway Columbus, GA
02.2021 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Managed schedule for outpatient testing within the office.
- Assist Billing Department as needed.
Staffing and Bed Control Specialist
St. Francis
Columbus, GA
01.2014 - Current
- Ensures bed control and patient transport services are readily available and provided to patients
- Designs, monitors, and implements staffing patterns for support and professional nursing personnel; evaluates staffing patterns for efficiency
- Reviews and resolves daily clinical staffing issues; ensures appropriate staffing of all patient care units
- Coordinates the timely placement of patients in available beds
- Obtains patient discharge information and communicates daily census and patient flow; communicates patient placement
- Facilitates efficient and effective patient flow through admission, transfer, test, and discharge
- Assists in developing and maintaining standards of practice for efficient and effective patient flow
- Creates, maintains, and provides reports to management as required or requested
Customer Service Advocate for inbound call center
Wellpoint
Columbus, GA
12.2009 - 08.2010
- Assist customers with health insurance needs
Customer Service Representative for inbound call center
TSYS
Columbus, GA
08.2006 - 07.2008
- Ability to demonstrate a sense of urgency in a busy call center environment while redeeming credit card rewards
Education
GED -
Central High School
Phenix City, AL05.2005
Associates - Health Information Technology
Miller-Motte Technical College
Columbus, GA09.2013
Skills
- Computer Proficient in: Microsoft Word, Excel, Power Point, Outlook, ect…
- Ability to type50 wpm
- 10 years in a call center and customer service roles that developed a great personable demeanor
- Ability to multi-task and stay organized for an optimal working environment
- Unique organization habits perfect for an office environment
- 10 Years in a hospital environment
- Successfully direct patient flow for the hospital and facilitate transfers between hospitals Including several other tasks related to clinical operations
- Ability to adapt to any in high stress work environments and remain calm
- Provide leadership and direction to members of the department, performing those responsibilities in accordance with the Hospital’s policies and applicable laws
Timeline
Insurance Specialist
Chhokar Clinic
02.2021 - Current
Staffing and Bed Control Specialist
St. Francis
01.2014 - Current
Customer Service Advocate for inbound call center
Wellpoint
12.2009 - 08.2010
Customer Service Representative for inbound call center
TSYS
08.2006 - 07.2008
GED -
Central High School
Associates - Health Information Technology
Miller-Motte Technical College