Samantha Roles
Atchison
Summary
Compassionate leader with expertise in social services and business operations. Proven ability to communicate effectively and manage time efficiently, fostering collaboration across departments to enhance resident outcomes.
Overview
11
11
years of professional experience
Work History
Social Services Director
Atchison Senior Village
Atchison
07.2023 - 04.2026
- Facilitated communication among residents, families, and service providers to enhance understanding of care options.
- Advocated for residents' needs within community and local organizations.
- Conducted assessments to identify tailored support services for residents.
- Coordinated interdepartmental efforts to ensure efficient service delivery.
- Organized meetings with clients, families, and care professionals to coordinate support and address needs.
- Ensured compliance with all state regulations concerning social service programs.
Social Services Coordinator
Benedictine Living Community
Saint Joseph
10.2022 - 07.2023
- Facilitated communication among residents, families, and healthcare providers to enhance care coordination.
- Conducted psychosocial assessments to determine individual needs and necessary social services.
- Formulated discharge plans in collaboration with multidisciplinary teams, patients, and families.
- Informed clients about available resources and facilitated access to essential services like food and housing.
- Monitored care plans, documented interventions, and recommended adjustments to meet evolving client needs.
- Integrated behavioral health care with long-term services to maintain continuity of care for clients.
- Assisted clients in navigating transportation options to improve access to services.
Business Manager
Medicalodges of Leavenworth
Leavenworth
07.2018 - 09.2022
- Streamlined daily operations, improving overall facility functionality.
- Developed efficient filing systems to ensure quick access to critical documents.
- Provided timely customer service support to address client inquiries.
- Implemented office policies to boost organizational efficiency.
- Maintained accurate budget records and managed inventory for effective office supply usage.
- Updated employee records, including payroll, vacation time, and benefits information.
Business Office Assistant and CNA
Medicalodges of Atchison
Atchison
12.2014 - 07.2018
- Documented patient information accurately in electronic health records.
- Provided support to patients with daily living activities and personal hygiene to enhance comfort and dignity.
- Facilitated billing inquiries and insurance verification to streamline patient processing.
- Coordinated new employee onboarding by developing training materials and conducting orientation.
- Maintained cleanliness and organization of patient rooms and equipment.
- Processed incoming mail and distributed it to relevant departments.
Education
Certified Nursing Assistant
Highland Community College
Atchison, KS06-2016
Accounting Specialist
Highland Community College
Atchison05-2011
Business Administration
Highland Community College
Atchison, KS05-2010
Skills
- Resident advocacy and compliance management
- Care coordination and patient care
- Time management and budget oversight
- Problem solving and conflict resolution
- Client engagement
- Emotional support and companionship
Timeline
Social Services Director
Atchison Senior Village
07.2023 - 04.2026
Social Services Coordinator
Benedictine Living Community
10.2022 - 07.2023
Business Manager
Medicalodges of Leavenworth
07.2018 - 09.2022
Business Office Assistant and CNA
Medicalodges of Atchison
12.2014 - 07.2018
Certified Nursing Assistant
Highland Community College
Accounting Specialist
Highland Community College
Business Administration
Highland Community College