Samantha Rosa
MA
Summary
Professional seafood specialist with experience in team leadership and results-driven operations. Adept at maintaining high standards in product quality, inventory management, and customer service. Strong focus on team collaboration and flexible in adapting to changing needs. Known for effective communication, problem-solving skills, and commitment to achieving business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Seafood Team Leader
Whole Foods Market
01.2022 - Current
- Established quality standards which drew in local resident customer base
- Actively support Team Member culture, concerns, & trainings
- Rebuilt Store Process standards of sales floor and back of house areas
- Balance sales floor & admin work by utilizing team laptop so I’m always an available resource
- Honed ability to recognize talent and cultivate growth of Team Members (5 TMs to ATLs in multiple OAs)
- Reduced waste through careful portion control, strategic ordering practices, and offering discounts on items nearing expiration dates.
- Maximized sales opportunities by cross-promoting seafood items with complementary products from other departments within the store.
- Streamlined communication between departments to facilitate smoother operations within the store overall.
Seafood Team Trainer & Associate Team Leader
Whole Foods Market
03.2019 - 02.2021
- Online & Hands-On training for both established and new Team Members
- Communicate new onboarding standards and timelines to team leadership
- Manage operations of the sales floor (schedules, production & fulfillment tasks)
- Actively support Team Member culture, concerns, & trainings
- Maintain Store Process standards of sales floor and back of house areas
- Demonstrated expertise in various seafood species, cuts, and preparations through continuous education and training
- Managed waste reduction efforts by properly rotating stock and optimizing product display techniques to minimize spoilage
- Assumed the role of Acting Team Leader from 04/2020-01/2021
Store Support Supervisor
Whole Foods Market
10.2017 - 03.2019
- Handle customer complaints, refunds, and concerns
- Responsible for opening/closing front end and ensure balanced tills
- Write Line-Ups, Cart Runs and orders supplies
Education
Bachelor of Science - Communications Media
Fitchburg State University
Fitchburg, MA12-2017
Skills
- Connecting with customers through samples & recipe recommendations
- Interpersonal communication
- Able to work with diverse personality types
- Strong team leadership & motivation
- Flexible mindset
- Food Safety Compliance
- Merchandising Strategies
- Waste Reduction
- 0 points during Steritech audits during TL tenure
Certification
- Certified Food Manager (CFM)
- ServSafe Food Handler's Certification
Timeline
Seafood Team Leader
Whole Foods Market
01.2022 - Current
Seafood Team Trainer & Associate Team Leader
Whole Foods Market
03.2019 - 02.2021
Store Support Supervisor
Whole Foods Market
10.2017 - 03.2019
- Certified Food Manager (CFM)
- ServSafe Food Handler's Certification
Bachelor of Science - Communications Media
Fitchburg State University
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