SAMANTHA ROSADO
Allen,TX
Summary
Knowledgeable bilingual health advocate with proven success in enhancing operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Eager to leverage health training and experience to support new professional challenges that cultivate customer experiences through employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Remote Operations Assistant
Inquisithealth
River Edge , NJ
09.2022 - Current
- Utilized Helpscout and supporting platforms to address and document both internal and external affairs, in a timely frame, concerning onboarding, recruitment, resignation, time off, platform content, compensation, assignment of training, scheduling, escalated issues, and cross team communication.
- Collaborated with management to develop and implement human resource policies and procedures to improve patient to employee communication and interaction.
- Troubleshooted platform technical issues and notified our tech team in conjunction with keeping our employees updated of progress in fixing the issue.
- Conducted weekly evaluations of mentors in both Spanish and English through call reviews to assure quality and continual growth of mentors and confirm patient satisfaction, while analyzing whether the platform and content in use is user-friendly interface.
- Investigated hard to reach patients and generated reports identifying trends and detailing recommendations to enhance employee performance and maintain patient engagement in the program.
Remote Bilingual Lead Diabetes Peer Mentor
Inquisithealth
River Edge, NJ
01.2021 - 07.2022
- Expanded Hispanic patient clientele by providing translations of health care documents of high demand, consolidating data on cultural cuisine and presenting this to the dietary team to ensure accurate representation and cultural integration of Hispanic clientele, as well as maintaining pace with native speakers to deliver real time comprehension.
- Multi-trained in operating across multiple platforms and systems to track both patient and employee progress, while coordinating webinars on goal setting to improve and effectively impact patient care.
- Advocated and facilitated for patient supportive services (including counseling, crisis intervention, local resources and healthcare plans) through correspondence amongst a team of health professionals and social workers.
- Cultivated and retained strong rapport with patients using reflective listening and empathy, advising on nutritional and exercise plans and navigating local resources to best support the patient based on the needs they identify.
Chiropractic Assistant
Williams Chiropractic Clinic
Olathe, KS
09.2018 - 04.2019
- Promoted preventive health awareness to patients through use of health screenings and therapeutic modalities.
- Maximized profit margins by solidifying Hispanic patient base.
- Preserved integrity of the work environment, assisting in training and interviewing new employees.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Student Nutritionist
Johnson County Women Infant And Children Facility
Olathe, KS
05.2016 - 08.2016
- Evaluated clients’ biometric data and health history to determine nutritional needs.
- Conducted one on one nutritional counseling sessions to devise a plan for behavioral change.
- Educated focus groups on dietary needs of gestational diabetes and breastfeeding mothers.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
Student Manager and Nutritionist
Kansas State University Kramer Housing And Dining
Manhattan , KS
01.2016 - 05.2016
- Optimized inventory through meal forecasting and analysis of waste and resource efficiency.
- Directed staff training sessions and evaluated productivity.
- Collaborated with fellow nutritionists to yield meals that would appeal to students with specific dietary needs.
- United with managers in developing and implementing new policies during transition to a larger dining facility.
Education
Bachelor of Science - Nutrition And Public Health
Kansas State University
Manhattan, KS 08.2013 - 12.2017
Associate of Science - Pharmacy (Pre-Pharmacy)
Johnson County Community College
Overland Park, KS 08.2010 - 05.2013
Skills
Staff education and training
Complaint resolution
Cultural Awareness
Teamwork and Collaboration
Active Listening and Motivational Interviewing
Public Health and patient education
Customer Retention Planning
Nutrition Consulting (Diabetes and HTN management)
Customer and Employee relationship management
Performance improvement strategies
Technical Skills
Microsoft Office Applications
G-Suite tools
Slack
Zendesk
Shopify and Shipstation
Facebook, Instagram, Twitter, YouTube, TikTok
Helpscout
Notion
Acuity
Zoom and Loom
Awesome Screenshot and Screen recorder
Timeline
Remote Operations Assistant
Inquisithealth
09.2022 - Current
Remote Bilingual Lead Diabetes Peer Mentor
Inquisithealth
01.2021 - 07.2022
Chiropractic Assistant
Williams Chiropractic Clinic
09.2018 - 04.2019
Student Nutritionist
Johnson County Women Infant And Children Facility
05.2016 - 08.2016
Student Manager and Nutritionist
Kansas State University Kramer Housing And Dining
01.2016 - 05.2016
Bachelor of Science - Nutrition And Public Health
Kansas State University
08.2013 - 12.2017
Associate of Science - Pharmacy (Pre-Pharmacy)
Johnson County Community College
08.2010 - 05.2013