Samantha Rosario
ATG
New York,NY
3
years of professional experience
Work History
Hostess/Consessions
1 Year- Setting up the ambassador lounge and certifying the space is correctly set up for patrons.
- Warmly welcoming all confirmed patrons into our ambassador lounge.
- Checking coats and moving them to coat check for intermission if desired.
- Communicating with bartenders on which party came in and what package they have.
- If we had extra space, upselling 'day of packages' to theater patrons who did not have lounge access, ensuring the lounge was filled.
- Cleaning up and resetting the lounge so the space is ready for the next shift.
- Running concessions stands efficiently, while ensuring correct change for all customers and preparing multiple DAS (mobile) orders.
- Answering any queries patrons may have to guarantee they have outstanding experiences.
- Additional duties: Balcony Concessions, DAS Chef, DAS Runner, Coat Check.
- St. James Theater
Experience/Host
1 Year 5 Months- Worked as part of a team to create a welcoming atmosphere for all patrons.
- Covering cell phone cameras with branded stickers and apprising patrons of the rules of the theater.
- Gathering all of the glassware left around the theater, and washing it.
- Collaborating with both bar and experience teams to efficiently stock bars with both glassware and product, so they are prepared for walk-in and intermission.
- Provided exceptional customer service by addressing patrons' inquiries professionally.
- Maintained the cleanliness and organization of the lounge areas, including clearing tables and resetting for new patrons.
- Selling concessions such as soft drinks, snacks, wine, and beer, at the Red Bar Host, Trolley, and Coat Check location(s).
- August Wilson Theater
Hostess/Experience
2 Years 2 Months- Providing shoppers with excellent customer service by answering any questions they may have, and selling them on other products they may also have interest in.
- Stocking merchandise, and making sure it is neat.
- Working the cash register ensuring that I issue the correct change, and keeping the line moving to guarantee customer satisfaction.
- Standing for extended periods of time.
- Manhattan NYC
Host/Consessions
3 Months- Warmly greeting customers and always having a cheerful disposition.
- Checking in customers with reservations and seating them with the correct package.
- Swiftly running customers' food and drink orders to and from the kitchen.
- Happily engaging with customers during their experience to guarantee satisfaction.
- Cleaning up and bussing igloos after customers finish, setting up for the next reservation.
- Running the concessions stand smoothly and efficiently while taking orders, sending orders to the kitchen, and preparing orders.
- Bryant Park
Timeline
Hostess/Consessions
ATG
10.2025 - CurrentRead More
Experience/Host
ATG
04.2024 - 09.2025Read More
Host/Consessions
STOUT
11.2023 - 02.2024Read More
Hostess/Experience
Spirit Halloween
09.2023 - 11.2025Read More