Samantha Rosato
Virginia Beach,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Personal Banker
Wells Fargo
Norfolk, VA
03.2018 - Current
- Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.
- Worked closely with management to strategize techniques to increase branch production and customer service.
- Worked along side our claims department to assist with customers’ cases by making sure correct documentation was submitted to support complex claims.
- Established and maintained close business relationships with partners to help improve customer satisfaction.
- Proactively contacted existing clients with recommendations to help them achieve financial success.
- Performed daily audit of tellers and cash vault.
Recovery/Beauty Advisor/Cashier
Sephora
Brooklyn, NY
10.2017 - 12.2017
- Maintained and organized store according to Sephora standards.
- Assisted Clients daily within all sections of the store including our color world, skincare, and fragrance.
- Assisted behind the cash wrap during busy hours during the day.
- Kept up with new brand information and videos daily to better assist clients.
Relationship Banker
M&T Bank
Brooklyn, NY
04.2015 - 10.2017
- Continuously asked questions when needed to stay informed and up to date on store marketing and displays, Opened and closed accounts such as loans, checking, savings, etc.
- Maintained a portfolio for clients to help build a rapport with them.
- Assisted fellow colleagues with branch opening and closing procedures.
- Helped with teller transactions and submitted referrals for new accounts.
- Answered telephone calls and assisted with bank related questions.
- Made telephone calls to follow-up with new clients and clients from portfolio.
Brand Ambassador/Supervisor
Swarovski
Brooklyn, NY
03.2013 - 03.2015
- Coached new hires and fellow employees Key-holder (opened and closed the store) Wrote daily emails to district manager discussing sales and store goals Attended district conference calls discussing sales and provided input on how to better assist our clients.
- Prepped cash for bank deposits into safe deposit box for the next day Stocked new product and displayed new marketing ads, Assisted with leading group huddles to keep other employees up to date with current procedures and new information.
- In regards to diversity and inclusion I joined Wells Fargo Team Member Networks including our Women’s Network and African American Network.
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NY 08.2009 - 06.2013
Bachelor of Arts - Graphic Design
New York City College of Technology
Brooklyn, NYCertification
PSM l, Scrum.org
Timeline
PSM l, Scrum.org
11-2020
Personal Banker
Wells Fargo
03.2018 - Current
Recovery/Beauty Advisor/Cashier
Sephora
10.2017 - 12.2017
Relationship Banker
M&T Bank
04.2015 - 10.2017
Brand Ambassador/Supervisor
Swarovski
03.2013 - 03.2015
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
08.2009 - 06.2013
Bachelor of Arts - Graphic Design
New York City College of Technology
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