Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Ross

Olive Branch,MS

Summary

Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Overview

6
6
years of professional experience

Work History

Picker/Packer

Amazon
02.2021 - 08.2022
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.

Server

Texas Roadhouse
04.2020 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server Shift Leader

Mr.P's Wings
08.2016 - 10.2019
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

GED -

Senatobia Jr Sr High School
Senatobia, MS

Skills

  • Pallet Jack Operation
  • Order Accuracy
  • Packing Efficiency
  • Warehouse Safety
  • Shipping and receiving
  • Labeling and Tagging
  • Loading and unloading
  • Hand-Eye Coordination
  • Workplace Cleanliness
  • Customer Service
  • Work Ethic and Integrity
  • Customer Assistance
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Positive Attitude
  • Team Management
  • Cash Register Operation

Timeline

Picker/Packer

Amazon
02.2021 - 08.2022

Server

Texas Roadhouse
04.2020 - 01.2021

Server Shift Leader

Mr.P's Wings
08.2016 - 10.2019

GED -

Senatobia Jr Sr High School

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Samantha Ross