Samantha Rost
Summary
Seasoned Support Coordinator with 15+ years of experience in customer service, problem-solving and process optimization. Known for strong leadership skills, adept at training teams and streamlining operations for improved productivity.
Overview
18
18
years of professional experience
Work History
Digital Support Coordinator
iHeartMedia
Seattle, Washington
07.2021 - 05.2026
- Coordinated interdepartmental communication to streamline operations and improve collaboration.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Guided employees in handling difficult or complex digital-related problems.
- Implemented feedback systems to collect team insights for development teams.
- Developed training materials that facilitated onboarding of new staff and introduced new programs and systems.
- Created and distributed internal memos and newsletters to over 2,500 subscribers monthly
Promotions Director
iHeartMedia
Seattle, WA
08.2015 - 07.2021
- Executed 15+ monthly event activations and promotional concepts for five radio station brands, enhancing brand visibility and audience engagement
- Developed and nurtured partnerships with external community organizations and clients to strengthen promotional initiatives
- Collaborated with sales team to plan and track brand campaigns through on-air, online, and social media platforms
- Developed contests and sweepstakes, including rules, contracts, and revenue-generating strategies
- Oversaw daily operations of Promotions Assistants team of 15+, coordinating schedules, managing time-off requests, and delegating event responsibilities
- Published bi-weekly newsletters to over 30,000 subscribers, increasing CTR by 3% each quarter
Store Team Member
BevMo!
Tukwila, WA
08.2013 - 09.2019
- Balanced and organized cash register, ensuring accurate cash handling and efficient transactions.
- Greeted guests and assisted in locating merchandise to enhance shopping experience.
- Monitored sales floor and merchandise displays for cleanliness, maintaining a welcoming environment.
- Created and built seasonal and topical product displays to boost merchandise sales
Promotions Assistant
Sinclair Broadcast Group
Seattle, WA
09.2013 - 08.2015
- Engaged listeners positively and informatively, enhancing brand presence and listener relationships
- Executed events for 3 radio and news station brands, ensuring smooth coordination and brand representation
- Compiled and organized photos and event information for promotional recaps and client sharing
Store Team Lead
Jamba Juice
Tukwila, WA
10.2008 - 03.2013
- Assigned daily tasks to Team Members, overseeing completion and productivity
- Managed scheduling and time off requests, supporting team availability and operations
- Resolved guest complaints, ensuring satisfaction and fostering brand loyalty
- Controlled food cost and managed inventory
Education
BA - Communications
University of Washington
Seattle, WA01-2016
Skills
- Spreaker
- Futuri Media POST
- Omny Studio
- Apple Podcasts
- Amazon Music
Software
- PostUp
- HipCricket
- Echobox
- SocialFlow
- Audience
- Jira/Confluence
- Wrike
Timeline
Digital Support Coordinator
iHeartMedia
07.2021 - 05.2026
Promotions Director
iHeartMedia
08.2015 - 07.2021
Promotions Assistant
Sinclair Broadcast Group
09.2013 - 08.2015
Store Team Member
BevMo!
08.2013 - 09.2019
Store Team Lead
Jamba Juice
10.2008 - 03.2013
BA - Communications
University of Washington