Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
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Samantha Rowberry

Provo,UT

Summary

Successful Front of House Team Member with extensive customer service experience. Flexes easily between different positions to meet demand.

Overview

5
5
years of professional experience

Work History

Front of House Team Member

Chick Fil A
09.2022 - 11.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
  • Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.

Office Assistant

Far East Council, Boy Scouts of America Asia
05.2022 - 06.2022
  • Filed, scanned, and shredded scout registration forms, eagle scout project paperwork, and recharter information for troops, crews, ships, packs, and lone scouts
  • Uniform and patch inventory in the Scout Store
  • Filed dailies with the secretary
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Organized new products in the Scout Store

Office Assistant

Kadena Entomology Lab
06.2020 - 08.2020
  • Maintained confidentiality in shredding classified documents
  • Prepared materials for mosquito research traps
  • Organized closets
  • Packed up all offices and moved to a new office building
  • Answered office calls from military officers
  • HIPAA certified

Bagger

Lakenheath Commissary
10.2017 - 04.2018
  • Worked together with cashiers to guarantee customer satisfaction.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Bagged customer purchases while paying mind to industry best practices.

Education

No Degree - Biodiversity And Conservation

Brigham Young University
Provo, UT
04.2027

High School Diploma -

Kadena High School
Okinawa, Japan
06.2021

Skills

  • Greeting guests
  • Order Taking
  • Organization
  • Money Handling

Extracurricular Activities

Volunteering:

  • Full-time Missionary and English teacher in Maryland and Washington D.C. (11/2022 to 06/2024)
  • Led several acting camps for elementary school children
  • Youth camp leader 3 years; planned activities, led crafts, ran zip line
  • Sunday School teacher for 5 to 6 year old children (05/2022 to 07/2022)

Leadership Experience:

  • Soprano Section Leader in Kadena Show Choir (conducted 4 full-choir pieces, teaching one completely from scratch along with choreography)
  • Tri-M Music Honors Society Secretary
  • Junior Class Representative in Show Choir
  • Sophomore Class Treasurer in High School Student Council

Performing Arts:

  • BYU Women's Chorus (Winter 2022)
  • European Honors Music Festival 2 years
  • Far East Honors Music Festival 2 years
  • Bristlecone Storytelling Festival
  • Lakenheath Speech and Drama Festival
  • Lakenheath Shakespeare Festival
  • Far East Drama Festival 2 years
  • Student choreographer for High School Musical One Act
  • International Thespian Society

Other Extracurriculars:

  • Mu Alpha Theta 2019-2020
  • Varsity Tennis 2017 and 2018
  • Random Acts of Kindness Club 2017-2019

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Front of House Team Member

Chick Fil A
09.2022 - 11.2022

Office Assistant

Far East Council, Boy Scouts of America Asia
05.2022 - 06.2022

Office Assistant

Kadena Entomology Lab
06.2020 - 08.2020

Bagger

Lakenheath Commissary
10.2017 - 04.2018

No Degree - Biodiversity And Conservation

Brigham Young University

High School Diploma -

Kadena High School
Samantha Rowberry