Samantha Roy
Summary
I believe being genuine and nurturing, along with professional and driven, are essential skill sets that I have learn to value in my extensive retail career. I possess social media, marketing and merchandising skills. Additionally, my abilities extend to customer service and communication with proficiency in problem-solving. Working with clients of diverse backgrounds has provided me with a deep understanding and awareness of differences in both individuals and organizations.
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Whole Foods
11.2024 - 01.2026
- Provided exceptional customer service by actively greeting customers, addressing their needs, and resolving concerns promptly.
- Assisted in the development and implementation of new policies and procedures.
- Accurately processed cash and credit card transactions, ensuring correct change and receipt issuance.
- Maintained a balanced cash register by performing daily reconciliation and adhering to cash handling procedures.
- Operated point-of-sale system efficiently to scan items, process payments, and generate sales reports.
- Provide customers with product inquiries, recommendations, and promoted current store promotions.
- Contributed to loss prevention efforts by monitoring for potential fraudulent transactions and adhering to security protocols.
- Monitoring daily operations and workflow; providing direction and feedback.
- Preparing and submitting reports on staff performance, productivity and efficiency.
Sales Specialist
Rag & Bone
08.2023 - 02.2024
- Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines.
- Update customer records in the company database as required.
- Research promotion details, regular, and special prices to resolve pricing discrepancies.
- Offer product, promotion, and pricing information by exploring customer requests.
- Offer sales projections by creating and sending sales tracking reports.
- Maintain customer database by inputting customer profile and updates.
- Collect data to create informative sales presentations.
- Monitor sales expenses by analyzing, tracking, and summarizing expenses.
- Report any inventory or service issues to management and the appropriate Account Manager immediately.
Sales/Stylist (Seasonal)
Ba&sh
08.2022 - 11.2022
- Assisted customers with product selection, driving significant sales growth and high satisfaction scores.
- Engaged customers with in-depth product knowledge, consistently exceeding monthly sales targets.
- Greeted customers warmly, fostering a welcoming and positive store environment.
- Addressed customer inquiries efficiently, ensuring exceptional service and prompt resolutions.
- Processed financial transactions accurately, maintaining precise store financial records.
- Boosted sales through strategic customer engagement, consistently surpassing monthly targets.
- Contribute to store's revenue growth.
- Partnered with team members to streamline inventory management, optimizing store layout and ensuring efficient product restocking.
Sales Floor Associate
Bed Bath and Beyond
08.2020 - 10.2022
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers’ questions.
- Directs customers by escorting them to racks and counters.
- Provides outstanding customer service.
- Documents sales by creating or updating customer profile records.
- Manages financial transactions.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Alerts management of potential security issues.
- Assists with inventory, including receiving and stocking merchandise.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Selling Associate
Nordstrom Rack
08.2021 - 02.2022
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established sales objectives.
- Directing customers to merchandise within the store.
- Increasing in store sales.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
Sales Associate
Neiman Marcus
05.2018 - 02.2020
- Assist clients by answering questions about products, services, and price plans.
- Develop relationships and advance the sales funnel from initial contact to sale.
- Initiate new customer relationships and expand existing work relationships.
- Research and qualify leads, providing recommendations to clients.
- Assist with lead generation, tracking, and follow-up.
- Maintain records of sales calls and conversations.
- Assist with account management, including client billing, responding to customer inquiries, and maintaining client relationships.
- Encourage client referrals.
Sales Associate
Marshalls
11.2014 - 12.2017
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
- Directing customers to merchandise within the store.
- Increasing in store sales.
- Superior product knowledge.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
Education
Associate - Marketing
Broward College
High school diploma - Pre-Law
Fort Lauderdale High School
Skills
- Microsoft Office
- Sales
- Styling
- Customer Service
- Customer Retention
- Social Media Management
- Time Management
- Visual Merchandising
- Marketing
- Microsoft Outlook
- Sales forecasting
- Effective communication
- Data analysis
- Inventory management
- Product promotion
- Cash handling
- Project management
- Team leadership
- Verbal and written communication
- Schedule management
- Problem-solving
- Customer relations
Languages
English, Fluent
Assessments
Indeed Skills Assessment, Sales Skills, Proficient, 07/01/20
Timeline
Customer Service Supervisor
Whole Foods
11.2024 - 01.2026
Sales Specialist
Rag & Bone
08.2023 - 02.2024
Sales/Stylist (Seasonal)
Ba&sh
08.2022 - 11.2022
Selling Associate
Nordstrom Rack
08.2021 - 02.2022
Sales Floor Associate
Bed Bath and Beyond
08.2020 - 10.2022
Sales Associate
Neiman Marcus
05.2018 - 02.2020
Sales Associate
Marshalls
11.2014 - 12.2017
Associate - Marketing
Broward College
High school diploma - Pre-Law
Fort Lauderdale High School