Samantha Russell
Miami,FL
Summary
Hardworking individual who is looking to pursue a career with a progressive organization offering a productive and positive work environment, who also provides an opportunity to prove personal capabilities and contribute to the growth of the organization.
Overview
5
5
years of professional experience
Work History
Flight Attendant
JetBlue
Fort Lauderdale
01.2024 - Current
- Verified boarding passes and passports for all passengers.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Assisted passengers during deplaning process by providing directions or other information as requested.
Flight Attendant
World Atlantic Airlines
Miami, Florida
08.2023 - 01.2024
- Verified boarding passes and passports for all passengers.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Assisted passengers during deplaning process by providing directions or other information as requested.
Guest Service Agent
Spirit Airlines Inc.
Fort Lauderdale, FL
03.2022 - 05.2023
- Corrected guest issues promptly with knowledgeable and friendly service.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Utilized PA system to announce departures and changes to landings.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Financial Advisor
Amscot Financial
Miami, FL
06.2021 - 03.2022
- Processed cash, check, and credit card payment transactions.
- Developed and maintained relationships with customers while generating sales opportunities for financial products.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Maintained records of accounts.
- Used various office machines to scan, fax and print financial documents.
City Year
AmeriCorps Program
Miami, FL
08.2020 - 06.2021
- Directed event production in collaboration with sponsors, hosts and internal teams.
- Coordinated vendors, timelines and budgets for events.
- Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Led strategic planning and implementation of long-range plans for environmental programs.
Adventure Attendant
Jungle Island
Miami, FL
11.2019 - 03.2020
- Monitored an average of 5 attractions each day to keep workflows moving smoothly.
- Developed guest relationships to achieve high level of satisfaction.
- Collaborated with team members to organize tour logistics and operations for groups of up to 20 people.
Education
Some College (No Degree) - Computer Science
Bethune - Cookman University
Daytona Beach, FLSkills
- Proficiency in Microsoft Office
- Team collaboration
- Flexible
- Data Entry
- Organization
- Leadership
Timeline
Flight Attendant
JetBlue
01.2024 - Current
Flight Attendant
World Atlantic Airlines
08.2023 - 01.2024
Guest Service Agent
Spirit Airlines Inc.
03.2022 - 05.2023
Financial Advisor
Amscot Financial
06.2021 - 03.2022
City Year
AmeriCorps Program
08.2020 - 06.2021
Adventure Attendant
Jungle Island
11.2019 - 03.2020
Some College (No Degree) - Computer Science
Bethune - Cookman University