Samantha Sampson
Springfield,MA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Cashier, phone girl, prep and dishes
Brunos pizza
Springfield, MA
12.2025 - Current
- Processed customer orders accurately and efficiently at the point of sale.
- Handled cash transactions and maintained accurate cash drawer balance.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in inventory management by restocking supplies as needed.
- Maintained cleanliness and organization of the front counter area.
- Collaborated with team members to enhance overall service efficiency.
- Utilized the POS system for transactions and order tracking effectively.
- Trained new staff on cash handling procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Assisted team members in completing daily cleaning tasks and special projects.
- Trained new staff on proper cleaning techniques and workplace safety standards.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Emptied trash cans and disposed of waste materials properly.
- Followed all health codes and regulations regarding the use of chemicals.
- Sorted and rinsed dishes, utensils, and cookware for efficient washing processes.
- Assisted in training new staff on proper dishwashing techniques and safety protocols.
- Followed health and safety regulations to prevent cross-contamination in kitchen areas.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
- Unloaded deliveries from vendors ensuring that all items were accounted for.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Managed dish area organization and cleanliness.
- Ensured timely availability of clean dishes for various meal services.
Assistant Manager
Atlantis Management Group LLC
Springfield, USA
07.2022 - 04.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
Prep Cook/Assistant Manager
Villa pizza
Springfield, USA
01.2016 - 01.2020
- Prepared ingredients for cooking, including chopping vegetables, cutting meat, and measuring spices
- Followed recipes accurately to ensure consistent quality and taste of dishes
- Maintained a clean and organized work area, adhering to food safety standards and regulations
- Assisted in receiving and storing deliveries of food supplies while ensuring proper rotation of stock
- Operated kitchen equipment such as mixers, slicers, and blenders safely and efficiently
- Collaborated with the culinary team to plan daily menus based on ingredient availability and dietary restrictions
- Managed inventory levels by conducting regular stock checks and notifying management of any shortages or excesses
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Shift Leader
Dunkin' Donuts
Wilbraham, USA
08.2015 - 02.2019
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Worked all shifts
- Baked and decorated donuts
Intern
Dr. Reda H. Ishak, MD
West Springfield, USA
01.2014 - 12.2014
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Contributed to a positive work environment through effective communication with colleagues
Sales Associate
JCPenney
Holyoke, USA
08.2013 - 01.2014
- Built and maintained a strong client base, resulting in a XX% increase in repeat business
- Developed and implemented innovative sales strategies that resulted in a XX% increase in overall revenue
- Provided exceptional customer service, ensuring high levels of customer satisfaction and loyalty
- Trained new sales team members on product knowledge, selling techniques, and objection handling strategies
- Customer service
- Register trained
- Fitted men for suits
Education
Medical assistant - Medical
Porter Chester institute
Chicopee, MAGed
Springtime , MaSkills
- Assistant Manager Experience
- Supervising Experience
- Store Management Experience
- Laboratory Experience
- Insurance Verification
- Customer service
- Cash handling
- Staff training
- Problem solving
- Effective communication
- Organizational skills
- Time management
- Loss prevention
- POS system operations
- Refunds and exchanges
- Issue resolution
- Cleaning and sanitizing
- Order taking
Certification
ServSafe
Timeline
Cashier, phone girl, prep and dishes
Brunos pizza
12.2025 - Current
Assistant Manager
Atlantis Management Group LLC
07.2022 - 04.2025
Prep Cook/Assistant Manager
Villa pizza
01.2016 - 01.2020
Shift Leader
Dunkin' Donuts
08.2015 - 02.2019
Intern
Dr. Reda H. Ishak, MD
01.2014 - 12.2014
Sales Associate
JCPenney
08.2013 - 01.2014
Medical assistant - Medical
Porter Chester institute
Ged