Katherine Bent
Liberty Center,USA
Summary
Customer service professional with strong ability to handle high volume of calls and deliver excellent service. Known for achieving high customer satisfaction through effective communication and quick problem resolution. Reliable team player who adapts to changing needs and focuses on achieving results while displaying empathy and patience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Phone Representative
Erie Home
Toledo, OH
06.2025 - Current
- Achieved an average call resolution rate of 80%, exceeding departmental targets
- Handled a high volume of inbound customer calls, averaging 1,200 calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
- Maintained a positive attitude during challenging interactions with upset or irate customers, de-escalating situations effectively
Environmental Services
ProMedica
Toledo, OH
05.2024 - 06.2025
- Performed routine cleaning and maintenance tasks in accordance with established protocols and safety guidelines
- Utilized specialized equipment and chemicals to sanitize and disinfect various surfaces, ensuring a clean and safe environment
- Operated floor care machines such as buffers, polishers, carpet cleaners, etc., achieving optimal cleanliness standards for different types of flooring surfaces
- Ensured compliance with all applicable health codes and regulations during daily operations
Dental Assistant
Dental Excellence of Delta
Delta, OH
05.2023 - 06.2024
- Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
- Performed basic laboratory tasks such as pouring impressions and fabricating temporary crowns
- Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
- Trained new staff on dental assisting protocols and office procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Assistant Manager
DSW-Designer Shoe Warehouse
Toledo, OH
10.2018 - 05.2023
- Implemented visual merchandising standards to enhance customer experience and drive sales.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
Dental Assisting Certification
Ross College-Sylvania
Sylvania, OH01-2023
High School Diploma -
Liberty Center High School
Liberty Center, OH05-2018
Skills
- Productivity software
- Conflict management
- Attention to detail
- Assistant Manager Experience
- Typing
- Patient observation
- Appointment scheduling
- Customer communication
- Phone communication
- Infection Control Training
- Customer service
- Merchandising
- Customer support
- Computer operation
- Call center experience
- Communication skills
- Time management
- Microsoft Excel
Certification
- BLS Certification
- Driver's License
- CPR Certification
- X-Ray Certification
- Certified Dental Assistant
Timeline
Call Center Phone Representative
Erie Home
06.2025 - Current
Environmental Services
ProMedica
05.2024 - 06.2025
Dental Assistant
Dental Excellence of Delta
05.2023 - 06.2024
Assistant Manager
DSW-Designer Shoe Warehouse
10.2018 - 05.2023
Dental Assisting Certification
Ross College-Sylvania
High School Diploma -
Liberty Center High School