Tobiah Agiriga
Austin,TX
Summary
Dynamic and detailed customer service worker with proven success that has led to generated sales in a short period of time for Vector Marketing Company. Excelling in problem-solving and effective communication, I have presented products through Zoom and in person, and I have gained customers for products, as well as successfully handled situations in customer service positions under pressure and in fast-paced environments. Known for having great organizational and people skills, and being gifted at working with all types of customers, team members, etc. Looking for a new role or a chance where hard work and dedication are highly valued.
Overview
9
9
years of professional experience
Work History
Call Center Phone Representative
ReconMR
San Marcos, TX
02.2024 - 09.2024
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled escalated interview situations to preserve satisfaction and maintain long-term connections.
- Interviewed people worldwide from all ages on a variety of topics, such as mental health, daily livelihood, political views, etc. all while staying neutral.
Seller
Vector Marketing Company, CUTCO
Round Rock, TX
06.2023 - 10.2023
- Conducted sales presentations to demonstrate CutCo's product features and benefits.
- Adjusted to potential customers' preferences, sales presentations would be through Zoom or in person.
- Generated over $800 in profit in my first two weeks as a seller/presenter.
Customer Service Associate
Sam's Club
Round Rock, TX
04.2023 - 08.2023
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Assisted customers at the customer service center with issues regarding memberships, spoiled items, returns, and more.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Camera Operator
Corpus Christi Christian Fellowship
Corpus Christi, TX
06.2015 - 01.2019
- My first years of working experience started here, and I was able to learn very quickly and take orders from a young age.
- Filmed a live broadcasted church service while communicating with a director via headset.
- Became a favorite and prioritized camera operator while being one of the youngest compared to my counterparts.
Education
Business Administration
Texas State University
San Marcos, TX12-2025
Skills
- Customer service
- Presentations
- Problem solving
- Effective communication
- Team collaboration
- Providing customer support
- Time management
- Order and refund processing
- Customer relations
- Business development understanding
- Performance improvement
- Excellent communication
- Verbal and written communication
- Performance monitoring
Timeline
Call Center Phone Representative
ReconMR
02.2024 - 09.2024
Seller
Vector Marketing Company, CUTCO
06.2023 - 10.2023
Customer Service Associate
Sam's Club
04.2023 - 08.2023
Camera Operator
Corpus Christi Christian Fellowship
06.2015 - 01.2019
Business Administration
Texas State University
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