Janet Hutton

I am an Independent Business Owner on the Arise platform. I am currently taking new reservation and ride assist calls for Modivcare.

• Responded to member inquiries efficiently, providing accurate information and resolving issues promptly.
• Utilized CRM software to track customer interactions and document member requests effectively.
• Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
• Adapted quickly to changes in procedures, ensuring compliance with company policies, HIPPA policies and protocols.

I am an Independent Business Owner on the Arise platform and I took calls for Home Depot .com for general merchandise and major appliances.

• Managed inbound customer inquiries effectively and efficiently for general merchandise and major appliances.
• Provided accurate information regarding products and services to enhance customer satisfaction.
• Documented customer interactions and resolved issues using CRM software.
• Adapted communication style to meet diverse customer needs and preferences.
• Collaborated with team members to improve call handling processes and reduce wait times.

I am an Independent Business Owner on the Arise platform and I took Technical Support calls for their ProSeries Tax Software.

• Provided technical assistance to customers via phone, email, and chat channels.
• Resolved complex technical issues through systematic troubleshooting and problem-solving techniques.
• Collaborated with cross-functional teams to escalate critical issues for timely resolution.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

• Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
• Managed financial planning, budgeting, and forecasting to ensure profitability.
• Oversaw daily operations, coordinating staff activities and optimizing workflow processes for productivity.
• Cultivated strong relationships with suppliers and customers to negotiate contracts and improve service.
• Trained and mentored team members in best practices, fostering a collaborative work environment.
• Led marketing initiatives that increased brand awareness.
• Established strong customer relationships through excellent communication and attentive service. 70% of my customer base was with me 15+ years.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality and dependable services offered.
• Consulted with customers to assess needs and propose optimal solutions.