Passionate about curating experiences and trips for friends and family Travel and exploring new cultures Community volunteering
Samantha Sanabria
The Bronx,NY
Summary
Guest relations and operations professional with 10+ years of experience in high-volume service environments. Skilled in resolving guest concerns, supporting daily operations, and delivering efficient, personalized service that enhances overall customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Specialist
Apple Inc.
New York
07.2019 - Current
- Managed inventory operations with 99% accuracy through daily audits and cycle counts.
- Handled 100+ daily customer interactions, resolving service, order, and delivery issues.
- Collaborated with cross-functional teams to ensure smooth customer service operations.
- Assisted 200+ customers per shift, providing product education and personalized service.
- Consistently exceeded performance metrics through strong communication and customer engagement
- Provided exceptional customer service, enhancing client satisfaction and loyalty by tailoring their to their needs
Overnight Project Team Specialist
Best Buy Corporate Inc.
Various Locations, United States
08.2016 - 07.2019
- Led visual merchandising and store rollout projects across 20+ retail locations nationwide.
- Recruited and supervised teams of up to 10 staff members during overnight installations.
- Resolved 95% of technical and operational issues without escalation.
- Coordinated logistics with vendors and store leadership to ensure on-time completion.
Junior Account Executive
ABC Energy
White Plains, NY
03.2014 - 05.2016
- Managed 150–200 calls per shift, assisting customers with service inquiries and account management.
- Coordinated communication between clients and sales teams for efficient follow-ups.
- Assisted in preparing proposals and presentations for potential clients, tailoring to client needs, enhancing customer satisfaction levels.
- Maintained client accounts, ensuring timely communication and support for inquiries.
Mobility and Technology Supervisor
Staples
MT Kisco, NY
01.2014 - 12.2015
- Oversaw tech repair operations, contributing to a 15% increase in service-related sales over the year.
- Repaired and configured 30+ devices per week, including desktops, laptops, Printers and mobile hardware.
- Delivered timely technical solutions, maintaining a customer satisfaction rate of 90%.
- Trained and mentored 5 team members and stayed current on 30+ new technology products and services, ensuring accurate support and recommendations.
Education
High School Diploma -
Fannie Lou Hamer Freedom High School
Bronx, New York06.2012
Skills
- Front desk and Guest Relations Customer Experience Management Conflict Resolution Reservation & Account Coordination POS & CRM Systems
Inventory, Service & Operations Management Communication & Interpersonal Skills Multitasking in Fast-Paced Environments Team Collaboration Problem Solving Technical Troubleshooting
Certification
- Bloodbourne Pathogens, 2025-03-01, 2027-03-01, American Health Training
- HIPPA Awareness Health Training, 2025-03-01, 2027-03-01, American
- Infection Control, 2025-03-01, 2027-03-01, American Health Training
Interests
Timeline
Operations Specialist
Apple Inc.
07.2019 - Current
Overnight Project Team Specialist
Best Buy Corporate Inc.
08.2016 - 07.2019
Junior Account Executive
ABC Energy
03.2014 - 05.2016
Mobility and Technology Supervisor
Staples
01.2014 - 12.2015
High School Diploma -
Fannie Lou Hamer Freedom High School