Samantha Sanchez
Reno,NV
Overview
15
15
years of professional experience
Work History
Hotel Sales and Banquet Manager
Jacobs Entertainment
08.2022 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for Number-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
- Performed cost-benefit analysis for corporate and social events.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Streamlined invoicing process through diligent record-keeping which resulted in reduced billing errors and increased client satisfaction.
- Managed budgeting and invoicing for both large and small-scale events.
Sales Manager
Atrium Hospitality
Reno
07.2021 - Current
- All sales, banquets, catering event, spaces meetings, front desk, coverage, marketing, and social media
Front Desk Supervisor
Grand Sierra Resort and Casino
Reno
09.2019 - 07.2021
- All check ins helping front desk associates, scheduling and guest recovery
Sales
Marriott International
San Francisco
03.2016 - 09.2019
- All sales and social media, and marketing, as well as food and beverage
Reservations Front Office Manager
WESTIN HOTEL by Marriott
San Francisco
12.2012 - 03.2016
- All reservations third parties and guest recovery
Front Desk Manager
The Fairmont hotel
San Francisco
02.2009 - 12.2012
- Guest relations, guest recovery, front desk, staffing, breakfast food and beverage front office management
Education
Bachelors In Business Management Hospitality -
Empire College School of Business
Santa Rosa, CA06.2009
Skills
- Guest Relations Experience
- Sales Management
- Guest Services
- Salesforce
- Profit & Loss
- Event Planning
- CRM Software
- Outside Sales
- Events Management
- Banquet Experience
- Customer Relationship Management
Timeline
Hotel Sales and Banquet Manager
Jacobs Entertainment
08.2022 - Current
Sales Manager
Atrium Hospitality
07.2021 - Current
Front Desk Supervisor
Grand Sierra Resort and Casino
09.2019 - 07.2021
Sales
Marriott International
03.2016 - 09.2019
Reservations Front Office Manager
WESTIN HOTEL by Marriott
12.2012 - 03.2016
Front Desk Manager
The Fairmont hotel
02.2009 - 12.2012
Bachelors In Business Management Hospitality -
Empire College School of Business