Samantha Sanchez
Port Chester,NY
Summary
Results-driven sales professional skilled in fostering customer relationships and enhancing revenue growth. At TransOcean Imports, utilized creative problem-solving and Microsoft Office expertise to drive repeat business and optimize operational efficiency. Proven leadership at Nordstrom led to significant improvements in team performance and customer satisfaction through exceptional communication skills.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
TransOcean Imports
Port Chester , NY
06.2022 - 11.2024
- Developed strong relationships with clients, resulting in repeat business, and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Demonstrated strong product knowledge to effectively address customer questions and provide accurate information on features, pricing, and promotions.
- Aided customers in order placement and shipment tracking.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Shift Leader
Nordstrom
Norwalk, CT
12.2019 - 06.2022
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees, delegating daily tasks and responsibilities.
- Monitored employee actions for effective safety, sanitation, and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Resolved customer complaints, issues, and offered thoughtful solutions to maintain customer satisfaction.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Lead Barista
Hayfields
North Salem, NY
03.2019 - 12.2020
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- I listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Assistant Manager
CFCF
Greenwich, CT
03.2015 - 06.2017
- Strengthened merchandising and promotional strategies to drive customer engagement, and boost sales.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service, and responded to customer concerns with friendly and knowledgeable service.
- Mentored the sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Receptionist
Fairview Health Of Greenwich
Greenwich, CT
06.2011 - 11.2015
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
- Answered and quickly redirected a large volume of calls on the central system.
- Maintained building security by monitoring the logbook and issuing visitor badges.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Some College (No Degree) - E-Commerce And Digital Marketing
Google Certification
Associate of Arts -
Norwalk Community College
Norwalk, CTSkills
- Staff education and training
- Microsoft Office
- Customer relationship management (CRM)
- Creative problem-solving
- Problem resolution
- Excellent written and oral communication
- Report generation
Timeline
Customer Service Specialist
TransOcean Imports
06.2022 - 11.2024
Shift Leader
Nordstrom
12.2019 - 06.2022
Lead Barista
Hayfields
03.2019 - 12.2020
Assistant Manager
CFCF
03.2015 - 06.2017
Receptionist
Fairview Health Of Greenwich
06.2011 - 11.2015
Some College (No Degree) - E-Commerce And Digital Marketing
Google Certification
Associate of Arts -
Norwalk Community College