Summary
Work History
Education
Skills
Timeline
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Samantha Sanchez

Samantha Sanchez

Port Chester,NY

Summary

Resourceful and adaptable professional with over 6 years of experience across customer service, retail operations, and specialty sale in e-commerce platforms, luxury product sales, social media management, and team training. Known for learning quickly, taking initiative, and stepping up to absorb responsibilities in dynamic work environments. Passionate about creating seamless customer experiences and contributing to team success.

Work History

Lighting Specialist

Patdo Light Studio
Port Chester, NY
  • Oversaw social media platforms to showcase new products, sales events, and industry trends.
  • Utilized Photoshop skills to integrate light fixtures into client images for enhanced visualization.
  • Ensured timely acquisition of project materials through active supplier engagement.
  • Developed comprehensive bid proposals, securing contracts with new clients and expanding business relationships.

Customer Service Representative

Transocean
Port Chester, NY
  • Delivered customer support across 16 e-commerce platforms, including major retailers such as Shopify, Amazon, Kohl’s, Lowe’s, and Etsy.
  • Streamlined order management by leveraging SAP for efficient input and invoicing.
  • Worked in a hybrid role, regularly logging in after hours to complete time-sensitive orders and maintain high customer satisfaction ratings.
  • Managed responsibilities to support seamless departmental operations amidst team reductions.
  • Maintained precise records to minimize inquiries and increase retention.
  • Recognized for accuracy, speed, and problem-solving in a fast-paced, high-volume order processing environment.

Barista Shift Supervisor

Nordstrom
Norwalk, CT
  • Directed efficient management of café activities with consistent focus on excellent customer service.
  • Created a signature drink that became a customer favorite and contributed to increased beverage sales.
  • Trained new baristas to ensure effective onboarding.
  • Managed inventory, placed weekly orders, and kept stockrooms and prep areas organized and fully supplied.
  • Cultivated strong relationships with regular customers, enhancing retention through personalized service.

Assistant Manager

CFCF Coffee
Greenwich, CT
  • Managed routine operations to align with expected performance, quality, and service levels.
  • Sustained an orderly, safe, and clean store setting to elevate customer engagement.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate Of Arts -

Norwalk Community College
Norwalk, CT

Google Digital Marketing And E-commerce - Digital Marketing

Google

Skills

  • Microsoft outlook, word, and Excel
  • Training and mentoring
  • Customer retention
  • Administrative support
  • Social media monitoring
  • Fluent in Spanish

Timeline

Lighting Specialist

Patdo Light Studio

Customer Service Representative

Transocean

Barista Shift Supervisor

Nordstrom

Assistant Manager

CFCF Coffee

Associate Of Arts -

Norwalk Community College

Google Digital Marketing And E-commerce - Digital Marketing

Google

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Samantha Sanchez