Samantha Sanfilippo
Avon,OH
Summary
Proven to excel in high-pressure environments, I leveraged mobile app proficiency and exceptional customer service skills at Giant Eagle to manage order volumes and maintain efficiency. My initiative and attention to detail resulted in a significant improvement in customer satisfaction and operational accuracy, showcasing my ability to drive results and exceed expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Curbside Shopper
Giant Eagle
10.2020 - Current
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
Liquor Store Clerk
Giant Eagle
01.2019 - 10.2020
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
Customer Service Clerk
Giant Eagle
09.2019 - 06.2020
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
Cashier
Gian Eagle
10.2017 - 06.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Real Estate Business Administration
Skills
- Speed and Efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Attention to Detail
- Decision-Making
- Customer Service
- Cash handling proficiency
- ID Verification
- Upselling strategies
Certification
Real Estate
Timeline
Curbside Shopper - Giant Eagle
10.2020 - Current
Customer Service Clerk - Giant Eagle
09.2019 - 06.2020
Liquor Store Clerk - Giant Eagle
01.2019 - 10.2020
Cashier - Gian Eagle
10.2017 - 06.2020
Lorain County Community College - , Real Estate Business Administration
Real Estate
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