April Rodriguez
Delaware
Summary
Recent graduate with a solid foundation in Psychology and a proven ability to collaborate effectively within teams. Strong problem-solving and time-management skills complement a commitment to making meaningful contributions in a professional setting. Eager to leverage organizational strengths and a passion for helping others in an entry-level case management position. Dedicated to supporting team objectives and driving company success through hard work and determination.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cake Decorator
Giant Eagle
01.2022 - Current
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques.
Bakery Manager
Giant Eagle, Inc.
01.2015 - 01.2022
- Managed bakery department within large grocery store, while scheduling and delegating tasks for approximately 10 team members.
- Focused on sales increase while maintaining shrink according to business as well as personal goals.
- Work with senior management for continual growth in current position.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained focus during busy times to keep business running smoothly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Met and exceed customer expectations by developing lasting relationships with clients through dedicated assistance, issue resolution and active listening
Deli/Bakery Manager
Kroger
11.2008 - 01.2015
- Managed both Deli and Bakery department within grocery store, including scheduling and coaching of approximately 12 employees.
- Met and exceeded customer needs and expectations by offering suggestions, providing exceptional customers service, while handling any issues professionally and empathically.
- Maintained inventory levels while keeping department stocked and ready for business.
- Continued learning and training for internal promotion.
- Trained new bakery staff on company policies procedures to maximize job satisfaction, expertise, and team performance.
Education
Associate's degree - Psychology
Volunteer State Community College
Gallatin, TN06.2008
Bachelor of Arts - Psychology
The Ohio State University
Columbus, Ohio, OH12-2025
Skills
- Operational leadership
- Advanced cake decoration
- Retail merchandising
- Pricing strategy development
- P&L management
- Pastry preparation
- Production planning
- Schedule management
- Proficient in Microsoft Word
- Proficient in Microsoft Outlook
- Production Management
- Cost management
- Customer service in hospitality
- Food safety compliance
Certification
ServSafe Food Handler
Personal Information
- Title: Bakery Manager
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Cake Decorator
Giant Eagle
01.2022 - Current
Bakery Manager
Giant Eagle, Inc.
01.2015 - 01.2022
Deli/Bakery Manager
Kroger
11.2008 - 01.2015
Associate's degree - Psychology
Volunteer State Community College
Bachelor of Arts - Psychology
The Ohio State University