Letzara Maldonado
Cartersville,GA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Customer Service Associate position. Recognized for leadership, planning abilities and clear, direct communication style. Experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.
Overview
7
7
years of professional experience
Work History
Cake Decorator
Dunkin' Donuts Franchising
Cartersville, GA
04.2021 - 08.2021
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Designed specialty cakes for weddings, birthdays and graduations.
- Precisely arranged display cases throughout workday to highlight finished products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Managed material inventory and ordered new materials when needed.
Freight Team Associate
The Home Depot Inc
Cartersville, GA
01.2021 - 04.2021
- Loaded and unloaded trucks.
- Complied with company and legal requirements to maintain safe working environment.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Lifted and moved items weighing 25 pounds multiple times per shift.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Offered friendly, prompt customer service by answering questions, and resolving issues quickly.
- Scanned items on arrival and departure to create accurate tracking records.
Freight Floor Supervisor
Ollie's Bargain Outlet Holdings Inc.
Tifton, GA
01.2019 - 09.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Misdemeanor Probation Officer
Southeast Corrections
Moultrie, GA
08.2019 - 06.2020
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Supervised offenders to reduce risk to community.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Wrote progress reports and testified under oath at court hearings.
- Referred misdemeanor offenders to necessary community resources.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Conducted investigations into violations and other allegations.
- Suggested special community service rehabilitation programs to help further support offenders.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
Store Manager
Metro By T-Mobile
Tifton, GA
05.2017 - 03.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Key Holder Leader
Kmart, Sears Holding
Tifton, GA
08.2015 - 01.2018
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Processed cash, credit, debit and check payments.
- Accepted and processed customer returns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - Business Administration And Management
Moultrie Technical College1
Moultrie, GA12.2011
High School Diploma -
Tift County High School
Tifton, GA05.2009
Skills
- Safe Food Handling Practices
- Delivery Coordination
- Expiration Monitoring
- Food Handling Standards
- Cargo Sorting
- Operational Efficiency
- Critical Thinking
- Operations Oversight
- Crisis Intervention Techniques
- Drug Diversion Understanding
- Work Prioritization
- Inventory Accuracy
Languages
Spanish
Native or Bilingual
Timeline
Cake Decorator
Dunkin' Donuts Franchising
04.2021 - 08.2021
Freight Team Associate
The Home Depot Inc
01.2021 - 04.2021
Misdemeanor Probation Officer
Southeast Corrections
08.2019 - 06.2020
Freight Floor Supervisor
Ollie's Bargain Outlet Holdings Inc.
01.2019 - 09.2020
Store Manager
Metro By T-Mobile
05.2017 - 03.2019
Key Holder Leader
Kmart, Sears Holding
08.2015 - 01.2018
Associate of Arts - Business Administration And Management
Moultrie Technical College1
High School Diploma -
Tift County High School
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