Samantha Santana
Lake City,FL
Summary
Dynamic Store Manager with a proven track record at Tire Kingdom, excelling in customer service and team leadership. Achieved significant sales growth through strategic inventory management and effective marketing initiatives. Skilled in problem-solving and fostering customer relations, ensuring a positive shopping experience that drives repeat business.
Overview
15
15
years of professional experience
Work History
Store Manager
Tire Kingdom
Lake City, FL
02.2024 - 06.2026
- Oversaw daily store tasks to maintain safe and quality operations.
- Assisted in training staff on effective customer service techniques and product details.
- Monitored sales data to adjust inventory and improve stock levels.
- Executed marketing initiatives to attract customers and enhance sales results.
- Created employee schedules to provide sufficient support during busy hours.
- Addressed customer questions and issues to build lasting relationships for repeat patronage.
- Coordinated daily functions for efficient store operations while keeping a tidy and secure environment for patrons and staff.
- Administered inventory and cash management alongside store opening and closing tasks.
Commercial Sales Manager
AutoZone
Boynton Beach, FL
05.2016 - 02.2024
- Assisted in building customer relationships through clear communication and customized solutions for various client needs.
- Tracked sales performance indicators and modified strategies to consistently achieve targets.
- Cultivated strong connections with key clients, fostering long-term business growth and enhancing brand loyalty.
- Promoted client retention and boosted repeat business by conducting regular check-ins with existing customers to evaluate satisfaction and discover new sales opportunities.
- Addressed customer feedback in a professional and constructive manner.
- Met sales targets consistently while demonstrating commitment to organizational goals and objectives.
- Administered a commercial program effectively, resulting in a million-dollar profit for the year.
Store Manager
Dunkin Donuts
Boca Raton, FL
01.2014 - 05.2016
- Managed daily store operations while adhering to safety and quality standards.
- Assisted team members by delivering customer service training and product knowledge support.
- Analyzed sales data to optimize inventory and enhance product availability.
- Implemented marketing strategies to draw in more customers and boost sales.
- Supervised equipment and facility maintenance to maintain operational efficiency at all times.
- Executed point of sale opening and closing tasks.
- Regulated product levels and inventory management for merchandise while organizing backroom for streamlined ordering and stock rotation.
- Enhanced sales through creative visual merchandising displays and store layouts.
Assistant Manager
Papa John’s
Royal Palm Beach, FL
01.2011 - 01.2014
- Monitored daily tasks to support efficient service delivery and maintain product quality.
- Assisted in training and guiding staff on operational processes and exceptional customer service.
- Applied inventory techniques to minimize waste and improve stock management.
- Supported promotional initiatives to boost sales and strengthen customer engagement.
- Collaborated with team members to uphold health and safety standards.
- Promoted effective communication between management and staff regarding objectives and expectations.
- Oversaw daily operations to achieve service quality and performance standards.
Education
High School Diploma -
John I Leonard High School
Greenacres, FL05.2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Friendly and positive
- Team leadership and coaching
Timeline
Store Manager
Tire Kingdom
02.2024 - 06.2026
Commercial Sales Manager
AutoZone
05.2016 - 02.2024
Store Manager
Dunkin Donuts
01.2014 - 05.2016
Assistant Manager
Papa John’s
01.2011 - 01.2014
High School Diploma -
John I Leonard High School