Samantha Santiago
Troy,NY
Summary
Adaptable technical professional with experience supporting software teams, product documentation, and internal operations. Recognized for prompt communication, problem-solving, and attention to detail. Brings a strong mix of writing, coding, and collaboration skills to improve code and knowledge bases.
Overview
9
9
years of professional experience
Work History
Project Assistant
Office of Mental Health
03.2026 - Current
- Coordinated project spreadsheets, meeting notes, and logistics for program staff.
- Compiled information for travel and visitation to a multitude of psychiatric facilities.
Technical Information Developer
ACI Worldwide, Inc
08.2024 - 07.2025
- Authored clear product documentation for several software products.
- Collaborated with engineers and product teams to clarify technical requirements and update content.
- Translated complex system behavior into concise instructions for internal and external audiences.
- Integrated automated documentation tools with existing workflows to improve efficiency.
Associate SDE Technical Writer
Temporal Technologies
04.2022 - 09.2023
- Authored and maintained developer documentation for Temporal workflows, SDKs, and several API references.
- Collaborated with engineers to clarify product behavior and translate technical changes into accurate guidance.
- Developed and implemented an automated workflow to extract and format Markdown files from CLI text fields.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
Technical Writer
OPEX Corporation
05.2021 - 03.2022
- Developed equipment manuals and procedures for warehouse automation systems, including the first edition of the Cortex software manual.
- Applied video and audio editing skills to synchronize training narration with instructional visuals, contributing to accessible and cohesive user education resources.
- Coordinated with engineers to ensure data provided to the Remote Performance Monitor was valid and current.
Software Developer
PioneerRx, LLC
04.2018 - 01.2021
- Developed C# and .NET features for pharmacy software, supporting reliable prescription workflows.
- Collaborated with product and QA teams to refine user stories and resolve defects.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Migrated legacy applications from Java to C# through Visual Studio, improving functionality.
- Participated in software field testing to verify performance of developed projects.
Education
Bachelor of Science - Computer Science
Louisiana Tech University
Ruston, LA05-2020
Skills
Software tools: DITA, Confluence, JIRA, Microsoft Office, Postman, Docker, Git, SharePoint
Programming languages: Python, C#, JavaScript, Go, SQL, XML
Other skills: testing and debugging, API integration, problem-solving, Agile, Collaboration
Timeline
Project Assistant
Office of Mental Health
03.2026 - Current
Technical Information Developer
ACI Worldwide, Inc
08.2024 - 07.2025
Associate SDE Technical Writer
Temporal Technologies
04.2022 - 09.2023
Technical Writer
OPEX Corporation
05.2021 - 03.2022
Software Developer
PioneerRx, LLC
04.2018 - 01.2021
Bachelor of Science - Computer Science
Louisiana Tech University