Samantha Schmidt
Customer Service Representative
Longview,TX
Summary
Special skills and training: With 7+ years of customer service experience, I am very comfortable and confident that I can make a connection with each customer to perform the job. I know I can do the work due to my experiences which also include Microsoft word and excel experience, telemarketing, CPR training, data entry performances and cash handling. During the end of 2015, I was selected for the national academy of future scientists and technologists award of excellence. I have also obtained a certificate of recognition for the Games Organizing Committee of the Special Olympics World Games. With my experiences in computer involvement, customer service front lines, and telemarketing experience, I am very well prepared for the opportunities ahead.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
Work History
Customer Service/Sales
Home Depot
Longview, Texas
12.2022 - Current
- Assist customers in placing orders, fulfilling refund and handling exchanges.
- Locate and carry out online pick ups.
- Perform numerous sales.
- Maintained a clean and organized service area by sorting returned items to their designated zones.
- Label each damaged product so that associates know they are to return to their original vendors.
- Conduct inbound and outbound calls to customers about their orders and products.
- Update customers information daily.
Manager
Mcdonald’s
Gladewater, Texas
04.2022 - 06.2023
- Handled and processed $5,000+ in transactions per shift including credit, debit, and cash payments.
- Create the weekly schedule for the crew members.
- Warmly welcomed 200+ patrons a night with a smile ensuring they were promptly served and satisfied.
- Monitor that everything is closed and cleaned at the end of the night.
- Perform customer service and cover positions that need temporary filling.
- Be sure that the system is updated and locked up at the end of the night and closed for the coming morning.
Server
Sonics
Gladewater, Texas
01.2022 - 04.2022
- Deliver orders to the correct stall numbers in a safe, quick, and orderly fashion.
- Prepared and served food and beverages to 400-500 patrons a night.
- Cash out orders and perform credit/debit transactions when needed.
- Maintained an organized, well-stocked and clean serving area by managing inventory, wiping down surfaces and replenishing fresh ingredients.
Housekeeper
Embassy Suites
Orange, California
10.2021 - 12.2021
- Daily and deep cleaning in each guest rooms
- Vacuuming and polishing
- Kitchen and bath cleaning
- Perform customer service to pass by guests when needed.
- Restocking supplies during and at the end of the shift including refilling each chemical for the next employee.
Maintenance Worker
Gold’s Gym
La Habra, California
08.2021 - 10.2021
- Perform 30 minute round bathroom checks.
- Monitor the gym floor, vacuuming and mopping when needed.
- Return used items to designated areas.
- Dispose of any waste and change out trash bins.
- Be sure to attend to every member’s needs when needed.
Data Entry/Document Prepper
Metasource
Anaheim, California
11.2020 - 07.2021
- Digitally file and sort documents with the correct coding.
- Remove any metal and plastic materials from documents.
- Sort files in a neat and orderly fashion.
- Sort and label what is public and what is confidential.
- Carry out each box of documents to the correct loading zones for processing.
Call Center Representative
Reborn Cabinets
Anaheim, California
07.2022 - 09.2022
- Perform inbound and outbound calls for new and existing customers.
- Educate each customer with the correct need they are looking for and carry out making an appointment with the matching designer.
- Collect existing information before setting up cold calls.
- Create documents and with data entry tools, create new files for upcoming customers.
Call Center Representative
Kaleo Marketing
La Habra, California
09.2019 - 07.2020
- Using collected information, sort out the needs and wants of each customer before the cold calls.
- Make outbound calls and answer inbound calls.
- Advertise and increase sales by educating customers on the products, including but not limited to what sort of different deals we have, different locations, prices on packages and what time frame each option has.
- Follow up on existing customers.
Park Services
Knott’s Berry Farm
Buena Park, California
01.2019 - 09.2019
- Welcome each customer with a warm greeting to ensure we increase the positive name of the park.
- Provide information about the park.
- Ensure the park is clean in the assigned areas by eliminating trash by sweeping, bussing tables and replenishing stock when needed.
- Visit allocated bathrooms every pass.
- Employ the rover trash can when needed when each bin becomes full.
- Eliminate unwanted products and return them to their correct bins.
Education
High School Diploma -
Foundation Christian
La Mirada, United States 07.1999 - 08.2016
Skills
Customer Service
- Microsoft Word
- Microsoft Excel
Telemarketing
- CPR training
Data entry
Cash handling
Computer involvement
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Special Skills And Training
- 7+ years of customer service experience.
- Microsoft Word and Excel experience.
- Telemarketing.
- CPR training.
- Data entry performances.
- Cash handling.
- Selected for the National Academy of Future Scientists and Technologists Award of Excellence in 2015.
- Certificate of recognition for the Games Organizing Committee of the Special Olympics World Games.
Accomplishments
I achieved the top 3 highest call volume in a volunteer telemarketing program.
Timeline
Customer Service/Sales
Home Depot
12.2022 - Current
Call Center Representative
Reborn Cabinets
07.2022 - 09.2022
Manager
Mcdonald’s
04.2022 - 06.2023
Server
Sonics
01.2022 - 04.2022
Housekeeper
Embassy Suites
10.2021 - 12.2021
Maintenance Worker
Gold’s Gym
08.2021 - 10.2021
Data Entry/Document Prepper
Metasource
11.2020 - 07.2021
Call Center Representative
Kaleo Marketing
09.2019 - 07.2020
Park Services
Knott’s Berry Farm
01.2019 - 09.2019
High School Diploma -
Foundation Christian
07.1999 - 08.2016
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