Cathy Porter
Data Entry Specialist
Akron,OH
Summary
Enthusiastic Data Entry Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Data Entry Industry.
Overview
8
8
years of professional experience
Education
GED -
Adult Basic Education
Akron, OhWork History
Customer Service/Sales
Dial America
Akron, Ohio
01.2022 - Current
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Organized and balanced multiple priorities within fast-paced environment.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
- Determined customer needs and interests to recommend Home owners products to customers.
Order Process Specialist
Leaffilter
Hudson, Ohio
11.2021 - 01.2022
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Processed orders and updated account information.
- Ensured accuracy of information.
Home Care
CareSource
Columbus, Ohio
01.2005 - 11.2017
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Documented vital statistics and coordinated with health care providers.
Skills
- Upselling
- Complaint resolution
- Sales and marketing
- Data Entry at high volumes
- Team Player
- Active Listening
- Flexibility
- Microsoft Word
Timeline
Customer Service/Sales
Dial America
01.2022 - Current
Order Process Specialist
Leaffilter
11.2021 - 01.2022
Home Care
CareSource
01.2005 - 11.2017
GED -
Adult Basic Education
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