Samantha Schoenberger

• Served as the main bartender, managing the bar operations, customer service, and overall guest experience.
• Responsible for handling all cash transactions, lottery operations, and maintaining accuracy with daily money management.
• Thrived in a fast-paced environment while maintaining efficiency, organization, and a steady work pace during high-volume shifts.
• Managed drink preparation, inventory, stocking, and bar setup/cleanup while also performing my own bar back duties.
• Handled multiple responsibilities independently while maintaining excellent service, professionalism, and attention to detail.
• Experienced in working under pressure, resolving customer concerns, and keeping operations running smoothly.

• Provided professional guest services as a door host and server in a high-volume entertainment environment.
• Managed guest entry, verified customers, and created a welcoming experience while handling large volumes of guests.
• Took customer drink orders, delivered beverages, and provided attentive table service while maintaining efficiency during busy shifts.
• Maintained responsibility for my own cash drawer, handling large amounts of money, accurate transactions, and currency exchanges.
• Processed payments, managed cash handling procedures, and maintained accuracy and accountability with financial responsibilities.
• Successfully balanced multiple responsibilities while working under pressure, maintaining organization, and providing excellent customer service.

• Provided full-service bartending and serving in a fast-paced lounge environment while managing a high volume of customers.
• Served as my own bartender and managed all aspects of bar operations, including drink preparation, customer service, and maintaining an organized workspace.
• Took customer food and hookah orders, provided attentive table service, and efficiently delivered orders to ensure a positive guest experience.
• Handled all personal financial transactions, including cash handling, payments, and maintaining accuracy with my own money drawer.
• Managed multiple responsibilities simultaneously while working under pressure, maintaining a steady pace, and providing professional service.
• Assisted with inventory, stocking, bar setup, and cleanup while ensuring smooth daily operations.

Managed incoming calls and coordinated towing requests while providing professional customer service to customers, drivers, and clients.

• Scheduled and communicated vehicle pickups, releases, and transportation details while handling time-sensitive situations.
• Verified vehicle information, processed releases, and maintained accurate documentation and records.
• Utilized spreadsheets and computer systems to track information, update records, and organize daily operations.
• Completed filing, data entry, and administrative tasks while maintaining accuracy and confidentiality.
• Managed multiple priorities in a fast-paced environment while maintaining strong organization, communication, and problem-solving skills.

• Assisted clients with credit repair services by explaining programs, answering questions, and identifying solutions based on individual needs.
• Consulted with potential clients, built rapport, and guided customers through the enrollment process.
• Managed high-volume inbound and outbound calls while maintaining professionalism and strong customer service.
• Educated clients on credit improvement processes, service benefits, and next steps.
• Maintained accurate client information, completed documentation, and updated records using company systems.
• Met sales goals through effective communication, problem-solving, and relationship-building skills.

Assisted customers with upgrading DIRECTV services while identifying needs and recommending solutions to enhance their viewing experience.

• Worked with customers considering cancellation by addressing concerns, resolving issues, and providing options to retain their services.
• Educated customers on available promotions, discounts, and service packages to provide cost-effective solutions.
• Utilized sales and retention techniques to improve customer satisfaction, reduce cancellations, and maintain customer loyalty.
• Managed high-volume customer interactions while maintaining professionalism, patience, and strong communication skills.
• Processed account changes, documented customer interactions, and maintained accurate records using company systems.