Samantha Schowalter
Patient Care Support Professional
Stillwater,MN
Summary
Responsible Team Coordinator with passion for managing complex responsibilities with organized and resourceful approach. Intelligent and analytical with excellent communication and collaboration skills. Strong research, data entry and contract preparation abilities.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Team Coordinator
M Health Fairview Oakdale Clinic
Oakdale, MN
02.2021 - Current
- Perform telephone and MyChart message support for patient and care teams
- Effectively use communication systems for both routine and emergency correspondence
- Schedule patient appointments/reschedule, as needed
- Partners collaboratively with care team to address patient needs
- Facilitate scheduling of diagnostic tests, clinical appointments and consultations with multiple specialties
- EPIC Provider template management
- Manage multiple work queues and telephone calls while multi-tasking with face-to-face interaction in fast-paced clinic
- Identify opportunities for improvement in workflow and participate in clinic and system meetings
- Built strong relationships with patients and vendors through positive attitude and attentive response
Bartender
Oak Marsh Golf Club
Oakdale, MN
06.2016 - Current
- Provide excellent customer service to club members and their guests
- Prepare and serve specialty beverages, hors d'oeuvres and other menu items, as requested by club members
- Provide welcoming and friendly environment
- Provide members with itemization of services and reconcile sales end of business day
- Maintain inventory and replenish appropriately
- Trained new staff on drink preparation/presentation, product promotion, garnish preparation and sanitation protocol.
- Developed new signature cocktails to assist in driving revenue for multiple tournaments and fundraisers
Clinic Assistant and Medical Receptionist
DMR Clinic Woodbury
Woodbury, MN
12.2018 - 01.2021
- Greet every patient and visitor with warm welcome, assist with needs, manage busy phones
- Check patients in and out, collect copayment, gather and collate patient records pertinent to upcoming visit
- Maintain patient records
- Accountable for clinic flow, ensuring patients navigate steps of treatment program
- Perform different modalities such as electric stimulation, Cold Red-Light Laser, Ultrasound, Mechanical Traction and Cryotherapy
- Assist Chiropractors with documentation and diagnosis codes
- Assist Physical Therapists with patient care
- Assist Acupuncturist with Cupping and Dry Needling
- Ensured all patient care areas maintained and sanitized for patient and staff safety
- Communicate with patients via phone, email and USPS, to encourage regular participation in care plans to foster optimal outcomes
- Rounding on patients frequently (at Provider direction) during modality therapy, offer assistance, as appropriate
Clinic Assistant
HealthPartners
Woodbury, Mn
09.2017 - 01.2018
- Greet patients and visitors and assist with registration, check-in, co-pay collection and other administrative needs
- Schedule patient appointments/reschedule, as needed
- Partner with care teams to assist with patient needs and outcomes
- Manage multiple work queues while assisting patients and care teams
- Built strong relationships with patients and vendors with positive and attentive response
Nursing Assistant
Home and Community Options
Winona, MN
09.2016 - 09.2017
- Assist residents in leading self-directed lives tailored to specific needs
- Support activities of daily living appropriate to resident capacity.
- Provide social and emotional support while encouraging learning and growth
- Assess resident condition and needs, report observations to licensed medical staff
- Record and maintain medical records {vital signs, blood glucose, intake/output, behavior, progress notes, treatments and collaborative care planning)
- Promote, encourage and participate activities with clients, including card games, sports and supervised excursions
- Facilitate nutritional food intake while mindful of potential allergies/adverse reactions
- Maintain hygienic and therapeutic environment.
- Encouraged and promoted physical activity, appropriate to individual needs and care plans
Hostess and Server
Lakeside Club
Mahtomedi, MN
07.2013 - 09.2016
- Provide warm welcome to guests and ensure excellent customer service
- Planned and executed guest parties by organizing menus, spaces and special requests
- Obtain orders from guests and relay to kitchen staff
- Plating and garnishing of food to highlight visual presentation
- Ensure inventory was optimal
- Maintain clean and appealing environment.
Education
Some College (No Degree) - Coursework Toward Bachelor of Science-Nursing
Century College
White Bear Lake, MN 01.2018 - 01.2019
Some College (No Degree) - Coursework Toward Bachelor of Science-Nursing
Minnesota State College-Southeast Technical
Winona, MN 05.2016 - 05.2017
Some College (No Degree) - Coursework Toward Bachelor of Science-Nursing
Winona State University
Winona, MN 05.2015 - 05.2016
High School Diploma -
North High School
North Saint Paul, MN 05.2011 - 05.2015
Skills
Microsoft Outlook, Word and Excelundefined
Timeline
Team Coordinator
M Health Fairview Oakdale Clinic
02.2021 - Current
Clinic Assistant and Medical Receptionist
DMR Clinic Woodbury
12.2018 - 01.2021
Some College (No Degree) - Coursework Toward Bachelor of Science-Nursing
Century College
01.2018 - 01.2019
Clinic Assistant
HealthPartners
09.2017 - 01.2018
Nursing Assistant
Home and Community Options
09.2016 - 09.2017
Bartender
Oak Marsh Golf Club
06.2016 - Current
Some College (No Degree) - Coursework Toward Bachelor of Science-Nursing
Minnesota State College-Southeast Technical
05.2016 - 05.2017
Some College (No Degree) - Coursework Toward Bachelor of Science-Nursing
Winona State University
05.2015 - 05.2016
Hostess and Server
Lakeside Club
07.2013 - 09.2016
High School Diploma -
North High School
05.2011 - 05.2015
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