SAMANTHA SCHULTZ
Fairfield,USA
Summary
An Assistant Manager who excels in fast-paced environments, with a proven ability to efficiently manage shift operations and foster a positive team culture. Demonstrates a commitment to social responsibility, contributing to increased customer satisfaction and loyalty. Ready to apply these skills in a new role, with a focus on continuous improvement and team development.
Overview
2
2
years of professional experience
Work History
Team Leader
Chick Fil A
Fairfield, USA
05.2022 - 03.2023
- Led a team in fast-paced fast food environment
- Trained new team members on company procedures
- Managed shift operations to ensure efficiency and customer satisfaction
- Implement strategies to promote a positive team culture and boost employee morale, ultimately contributing to increased customer satisfaction and loyalty at Chick Fil A
- Encourage team members to participate in community outreach events and initiatives, showcasing Chick Fil A's commitment to social responsibility and making a positive impact in the local market
Assistant Manager
United Dairy Farmers
Fairfield, USA
03.2023 - 04.2024
- Managed cash and credit transactions up to $2,000 per shift
- Addressed customer inquiries and guided them to desired products
- Designed merchandise displays showcasing featured items per corporate guidelines
- Implement strategies to increase customer loyalty and retention through personalized customer service initiatives
- Implement strategies to increase sales and optimize inventory levels, ensuring products are fresh and appealing to customers at all times
- Analyze sales data to identify trends and opportunities for upselling and cross-selling products to increase revenue
- Develop and implement training programs for store employees to enhance their product knowledge and customer service skills, ultimately improving overall store performance and sales targets
- Ensure compliance with health and safety regulations, including maintaining cleanliness and sanitation standards in the store, to create a safe and hygienic environment for customers and employees alike
Server
Outback Steakhouse
West Chester, OH
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Middletown High School
Middletown04.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
Timeline
Server
Outback Steakhouse
04.2024 - Current
Assistant Manager
United Dairy Farmers
03.2023 - 04.2024
Team Leader
Chick Fil A
05.2022 - 03.2023
High School Diploma -
Middletown High School