Samantha Schuman
Poestenkill,NY
Summary
To obtain a position in the health care field that will allow me to utilize my knowledge and acquired skills to benefit the company.
Experienced with patient interaction, providing comprehensive support and information to ensure patient satisfaction. Utilizes effective communication and organizational skills to manage patient records and coordinate with healthcare teams. Knowledge of healthcare protocols and patient care standards ensures high-quality service delivery.
Overview
16
16
years of professional experience
Work History
Patient Support Specialist-Team Leader
Community Care Physicians
Latham, NY
02.2021 - Current
- Facilitated exceptional patient experiences through clear communication and genuine empathy to enhance satisfaction.
- Optimized patient appointment coordination and scheduling management to streamline workflow efficiency.
- Documented patient interactions in electronic health records (EHR) to support effective healthcare delivery and compliance.
- Trained new staff on procedures and best practices for patient engagement.
- Managed referral processes to various healthcare providers, promoting uninterrupted patient care.
- Oversaw patient intake process by accurately collecting essential information from individuals upon arrival at the facility.
- Led efforts to improve patient satisfaction through outstanding support and timely resolution of issues.
- Enhanced clinic efficiency by overseeing daily administrative operations, including phone management, record updates, and paperwork organization.
- Managed patient record accuracy to uphold data confidentiality and adhere to HIPAA regulations.
- Minimized appointment cancellations by implementing proactive outreach strategies, including phone calls and email reminders.
- Engaged with patients and visitors to ensure a positive and inviting atmosphere.
- Engaged with cross-departmental leaders to define shared objectives and promote cohesive teamwork.
- Guided junior team members in professional growth and skill enhancement.
- Demonstrated strong leadership skills by resolving conflicts swiftly within the team while maintaining professionalism.
- Collaborated with other department leaders to develop interdisciplinary treatment plans, improving patient outcomes.
- Responded to patient inquiries to enhance understanding of available healthcare services.
- Organized patient scheduling and managed master calendar efficiently.
- Streamlined office operations by efficiently managing administrative tasks.
Administrative Assistant
Adirondack Oral & Maxillofacial Surgery
Albany, NY
11.2015 - 12.2020
- Assisted patients with check-in procedures. Facilitated collection of co-pays and outstanding balances. Organized and scanned patient cards and paperwork into electronic charts.
- Assisted in managing collections processes to recover outstanding debts. Supported team efforts to maintain accurate records of accounts. Contributed to improving customer communication regarding payment schedules.
- Conducted thorough verification of patient eligibility and benefits to ensure seamless insurance processing.
- Facilitated timely and precise preparation of claims paperwork to ensure compliance and efficiency.
- Conducted follow-ups on claim status and provided additional information to ensure timely processing.
- Processed electronic and paper claims to ensure timely filing and compliance.
- Reviewed explanation of benefits to clarify coverage details and enhance client comprehension.
- Processed and reconciled payments from insurance companies to ensure accurate financial records.
- Managed identification and resolution of patient billing and payment discrepancies.
- Managed claim denials and appeals with confidence and expertise.
- Assisted patients in understanding insurance coverage and deductible amounts. Supported patients in identifying potential insurance carrier payments. Helped patients navigate remaining balances not covered by policies.
- Monitored and managed completion of doctor and assistant paperwork to ensure timely processing.
- Managed incoming phone inquiries to address patient and insurance billing questions.
- Facilitated seamless communication between surgical team and patients, ensuring clarity of procedures and expectations.
- Facilitated preparation of surgical documentation to enhance administrative workflow efficiency.
- Facilitated training for new administrative staff on office protocols and software systems to enhance operational efficiency.
- Managed multi-line phone system to efficiently route calls and deliver messages to staff.
- Cultivated a positive work environment by leveraging effective communication skills and nurturing professional relationships among colleagues.
- Oversaw inventory management of office supplies and executed timely orders.
Certified Nurses Assistant
Van Rensselaer Manor
Troy, NY
10.2009 - 11.2015
- Every day patient care, assist the nurses, Charting of daily paperwork.
Education
High school or equivalent -
Averill Park High School
Averill Park, NY06-2009
Other - CNA
Questar III Rensselaer
06-2009
Skills
Verification of insurance coverage
- Claims appeal procedures
- Dental and medical terminology knowledge
- Organized
- Time management
- Detail-oriented
- Reliable team member
- Maintaining patient confidentiality
- Efficient data entry
- Organized scheduling of appointments
- Dispute handling
- Adherence to guidelines
- Patient satisfaction
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Medical documentation
Affiliations
- Poestenkill Fire Ladies Auxiliary
- Board of Directors
- Volunteer working and serving dinners
- Performing code 100's
Timeline
Patient Support Specialist-Team Leader
Community Care Physicians
02.2021 - Current
Administrative Assistant
Adirondack Oral & Maxillofacial Surgery
11.2015 - 12.2020
Certified Nurses Assistant
Van Rensselaer Manor
10.2009 - 11.2015
Other - CNA
Questar III Rensselaer
High school or equivalent -
Averill Park High School