Samantha Schwim
O'Neill,NE
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Viaero Wireless
Oneill , Nebraska
04.2023 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Facilitate payment processing.
- Manage the opening and closing of the store while ensuring its aesthetic upkeep.
- Execute money handling procedures effectively.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Promoted special offers and discounts to encourage additional purchases.
Direct Support Professional
North Star Services Inc
O'Neill, Nebraska
03.2022 - 03.2023
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
Customer Service Representative
Lincare Holdings Inc.
Ogallala, Nebraska
09.2019 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed orders from start to finish to ensure timely delivery of goods or services.
- Responsibilities include addressing customer inquiries via phone, email, as well as resolving complaints regarding Durable Medical Equipment (DME) products and services. Key tasks involve processing orders, returns, and exchanges, and coordinating deliveries and installations with customers and vendors
- Obtaining documentation from the Medical Records department, processing orders for oxygen and DME equipment, and ensuring compliance with regulatory requirements and company policies while delivering excellent customer service.
- Processed insurance verification and pre-certification requests.
- Verified patient demographics and insurance coverage.
Office Secretary
South Platte Excavating
Ogallala, Nebraska
09.2018 - 08.2019
- Organized and maintained filing systems, both electronically and manually.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Scanned documents into appropriate databases for storage purposes.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Section 8 Administrator
West Central Nebraska Housing Authority
Ogallala, NE
08.2017 - 09.2018
- Managing rental assistance programs.
- Processing applications and renewals.
- Verifying income and eligibility.
- Inspecting units for compliance.
- Handling lease-ups and terminations.
- Maintaining accurate records and files. Ensuring compliance with HUD regulations.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Education
Certificate - Certified Nursing Assistant
Western Nebraska Community College
Alliance, NE09-2003
High School Diploma -
Hemingford High School
Hemingford, NE05-2003
Skills
- Customer Service
- Money Handling
- Regulatory Compliance
- Order Processing
- Product Knowledge
- Relationship Building
- Teamwork
- Insurance verification
- Customer Assistance
- Eligibility Determination
- Documentation Review
- Record-keeping
- Data Entry
- Computer Skills
- Typing proficiency
- Empathy
- Hands on learner
- Flexibility
Timeline
Retail Sales Associate
Viaero Wireless
04.2023 - Current
Direct Support Professional
North Star Services Inc
03.2022 - 03.2023
Customer Service Representative
Lincare Holdings Inc.
09.2019 - 01.2022
Office Secretary
South Platte Excavating
09.2018 - 08.2019
Section 8 Administrator
West Central Nebraska Housing Authority
08.2017 - 09.2018
Certificate - Certified Nursing Assistant
Western Nebraska Community College
High School Diploma -
Hemingford High School