Samantha Seaberry
Celina
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Receptionist
Prosper Trail Animal Hospital
Prosper, TX
12.2023 - Current
- Managed multi-line phone system to ensure efficient communication with clients and staff.
- Scheduled appointments and coordinated follow-ups for optimal patient care and service flow.
- Maintained accurate patient records using veterinary management software for seamless operations.
- Assisted veterinarians during examinations, enhancing workflow and patient experience.
- Implemented inventory management practices to ensure availability of essential supplies and equipment.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Customer Service Representative
24 Hour Fitness USA Inc.
Carlsbad, CA
12.2018 - 12.2023
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
Veterinary Receptionist
ABC Veterinary Hospital
San Marcos, CA
12.2020 - 11.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats, and exotics.
- Answered owner animal health questions and advised on best care practices.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Entered data from pet records and office visits into computer system using Avimark.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Operations Manager, Customer Experience
Skyzone Tramoline Park
11.2015 - 08.2018
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Implemented policies and standard operating procedures for continuous improvement.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Managed and allocated staff and material resources to meet production goals.
- Oversaw day-to-day operations, including supervising a 25+ -person team.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZAssociate of Arts - Social Sciences
Palomar College
San Marcos, CA05-2020
High School Diploma -
Mission Hills High School
San Marcos, CA06-2016
Skills
- Complaint resolution
- Staff education and training
- POS systems expert
- Good listening skills
- Administrative support
- Service standard compliance
- Creative problem solving
- Appointment Scheduling
- Critical Thinking
- Veterinary Medical Records Software
- Calm and professional under pressure
- Positive and helpful attitude
- Customer correspondence
- LiveChat
Timeline
Receptionist
Prosper Trail Animal Hospital
12.2023 - Current
Veterinary Receptionist
ABC Veterinary Hospital
12.2020 - 11.2022
Customer Service Representative
24 Hour Fitness USA Inc.
12.2018 - 12.2023
Operations Manager, Customer Experience
Skyzone Tramoline Park
11.2015 - 08.2018
Associate of Arts - Social Sciences
Palomar College
High School Diploma -
Mission Hills High School
Bachelor of Arts - Psychology
Arizona State University
References
Taylor Sheffield - 214-585-9495 - Doctor of Veterinary Medicine
Heather Kaplan - 360-477-6891 - Doctor of Veterinary Medicine
Crystal Meyers - 224-406-6409 - Doctor of Veterinary Medicine
Rebecca Shieh - 626-616-2007 - Doctor of Veterinary Medicine