Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha Serna

Diamond Bar,CA

Summary

I am responsible and a dedicated employee who always strives for above and beyond. I also have excellent time management, multitasking and organizational skills.

Overview

6
6
years of professional experience

Work History

Service Advocate

Target
Diamond Bar, CA
05.2022 - Current
  • Built customer loyalty and strength by finding solutions to customers needs.
  • Monitored inquiries and complaints, delivering optimal levels of customer service.
  • Prepared solutions to ensure customer satisfaction.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Trained new team members in cash register operation, stock procedures and customer services.

Voluntary Assistant

Good Works Movement
Riverside, CA
07.2018 - Current
  • Assisted in organizing and distributing donated items to homeless clients.
  • Familiarized myself with local resources available to homeless persons.
  • Developed relationships with community organizations that could provide additional support services for clients.
  • Provided emotional support and guidance to homeless individuals seeking assistance from our organization.
  • Created job descriptions for all volunteer roles.
  • Managed a database of volunteer information.

Kennel Receptionist

Vinjons Kennel
Yorba Linda, CA
11.2020 - 04.2022
  • Used microsoft excel to input daily purchases.
  • Processed payments and updated accounts to reflect balance changes.
  • Utilized microsoft teams to communicate with the rest of the team.
  • Scheduled and confirmed appointments via phone and email.
  • Greeted incoming clients and verified paperwork to manage smooth intake processes.
  • Pulled and organized requested documentation.
  • Responded to inquiries and room requests made online, by phone or email.

Education

Bachelor of Science - Animal Science- Minor in Zoology

California State Polytechnic University, Pomona
Pomona, CA

Skills

  • Effective Communication
  • Working Collaboratively
  • Microsoft Office, Excel, and Teams
  • Call Handling

References

  • Kacper Grabiec
    (626)-540-6559
    Target Front End ETL
  • Deborah McGinnis
    (951)-522-4357
    Vinjon's Supervisor

Timeline

Service Advocate

Target
05.2022 - Current

Kennel Receptionist

Vinjons Kennel
11.2020 - 04.2022

Voluntary Assistant

Good Works Movement
07.2018 - Current

Bachelor of Science - Animal Science- Minor in Zoology

California State Polytechnic University, Pomona

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Samantha Serna