Yasmin Whitted
Buffalo,NY
Summary
Resourceful service advocate with extensive experience in customer service and client relations. Demonstrates strong decision-making and time management abilities while effectively resolving escalated issues. Committed to delivering positive customer experiences in fast-paced environments. Seeking to leverage administrative and organizational skills in a professional setting while pursuing trade education to enhance technical expertise.
Overview
2
2
years of professional experience
Work History
Service Advocate
Target
Poughkeepsie, New York
09.2024 - Current
- Resolved product inquiries and service-related issues to ensure customer satisfaction.
- Provided information about promotions and store policies to enhance customer experience.
- Collaborated with team members to maintain a clean and organized sales floor.
- Managed high-volume customer transactions while maintaining accuracy and efficiency.
- Assisted customers with orders, payments, and issue resolution in a fast-.
- Handled customer concerns professionally, fostering satisfaction and encouraging repeat business.
Education
Roy C Ketcham High School
Wappingers Falls, NYSkills
- Customer service experience
- Call handling
- Complaint handling
- Customer relationship management
- Customer account management
- Account management
- Service standard compliance
- Policy communication
- Effective communication
- Following scripts
- Conflict resolution
- Decision-making skills
- Complex Problem-solving
- Time management
- Multitasking and prioritization
- Adaptability
- Attention to detail
- Data entry accuracy
- Continuous improvement
- Assertiveness
- Brand representation
- Materials transport
- Multi-line phone talent
- Problem analysis
- Continuous improvement
Timeline
Service Advocate
Target
09.2024 - Current
Roy C Ketcham High School