Alberto Hernandez
Philadelphia,PA
Summary
Dedicated professional with strong customer service and emergency response skills. Proven ability to supervise teams and ensure safety compliance. Ready to contribute to a positive guest experience and uphold safety standards.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
Philadelphia, Pennsylvania
10.2025 - Current
- Assist guests with returns and exchanges
- Fulfill pick-up orders and drive-up orders in a timely manner
- Help other departments in the store when needed
Head Lifeguard
Philadelphia Parks & Recreation
Philadelphia, Pennsylvania
06.2023 - Current
- Supervised lifeguard team to ensure safety and adherence to protocols.
- Conducted regular training sessions on rescue techniques and emergency response.
- Monitored pool areas for hazards and enforced safety regulations effectively.
- Assisted in scheduling staff shifts and managing daily operations of facilities.
- Communicated with patrons regarding pool rules, safety guidelines, and events.
- Assisted with swim lessons for all ages, including special needs participants.
Lifeguard/Swim Instructor
Greater Philadelphia YMCA
Philadelphia, PA
10.2023 - 02.2025
- Taught children between ages of18 months and 10 years old to swim
- Monitored pool activities, ensuring safety and adherence to regulations, resulting in a secure environment for all patrons.
- Enforced facility rules and guidelines, promoting a safe environment and enhancing patron experience.
- Ensured pool cleanliness through regular cleaning, brushing, and vacuuming.
Education
High School Diploma -
Community Academy Of Philadelphia Charter School
Philadelphia, PA06-2025
Some College (No Degree) - Psychology
Temple University
Philadelphia, PA06-2026
Skills
- Customer service
- Customer service experience
- Complaint handling
- Problem resolution
- Emergency response
- Safety regulations
- Attention to detail
- Money handling
- Teamwork
- Team collaboration
- Calm under pressure
- Communication skills
- English fluency
- Assertiveness
- Emotional intelligence
- Child supervision
- Teamwork and collaboration
Timeline
Service Advocate
Target
10.2025 - Current
Lifeguard/Swim Instructor
Greater Philadelphia YMCA
10.2023 - 02.2025
Head Lifeguard
Philadelphia Parks & Recreation
06.2023 - Current
High School Diploma -
Community Academy Of Philadelphia Charter School
Some College (No Degree) - Psychology
Temple University