Samantha Shafer
Marysville
Summary
Results-oriented achiever with a track record of surpassing targets and driving success in fast-paced environments. Possessing a unique blend of strategic thinking and hands-on experience, consistently delivering impactful solutions that enhance organizational performance. Proven ability to identify opportunities and implement effective strategies, dedicated to driving positive outcomes and contributing to the overall success of the organization.
Overview
11
11
years of professional experience
Work History
Walmart OGP
08.2024 - Current
- Efficiently picked and packed customer orders according to order specifications
- Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation
- Followed safety protocols and maintained a clean work environment at all times
- Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
- Trained new employees on order picking procedures, safety guidelines, and operating equipment safely
Server
Waffle House
07.2015 - 08.2024
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
- Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
Line Cook
Texas Roadhouse
05.2021 - 10.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Activity Assistant/CNA
Logan Acres Senior Community
01.2014 - 01.2015
- Collaborated with team members to develop creative and engaging activity programs that catered to the interests and needs of participants
- Developed strong relationships with community organizations and local businesses to secure sponsorships and donations for events
- Provided guidance and support to volunteers assisting with activities by assigning tasks based on their skills and interests
- Facilitated group discussions or workshops on various topics such as wellness strategies or hobby exploration sessions
Education
CMA Certifications - Certified Medical Assistant
Clark State Community College
Springfield, OH01-2026
High school diploma -
Bellefontiane High School
Bellefontaine, OH05.2014
Skills
- Warehouse Experience
- Packaging
- Order Picking
- POS
- Pallet Jack
- Order Fulfillment
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Walmart OGP
08.2024 - Current
Line Cook
Texas Roadhouse
05.2021 - 10.2022
Server
Waffle House
07.2015 - 08.2024
Activity Assistant/CNA
Logan Acres Senior Community
01.2014 - 01.2015
CMA Certifications - Certified Medical Assistant
Clark State Community College
High school diploma -
Bellefontiane High School
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