SAMANTHA SILVA
Starbucks
Wichita
9
years of professional experience
Diligent professional with a solid background in product quality and compliance, complemented by a proven track record of identifying and resolving quality issues to uphold high standards. Seeking an entry-level Mid-Level Assembly Mechanic position that presents professional challenges while leveraging interpersonal skills, effective time management, and analytical expertise. Committed to contributing to team success with a positive attitude and dedication to continuous learning and growth.
Work History
Incoming Quality Technician
3 Years 10 Months- Conducted incoming quality inspections to ensure compliance with regulatory standards and specifications.
- Collaborated with production teams to identify and resolve quality issues in raw materials.
- Utilized advanced inspection tools and equipment to perform detailed analyses of incoming products.
- Documented inspection results and prepared reports for quality assurance audits and reviews.
Manufacturing Quality Technician
3 Years 10 Months- Implemented corrective actions to resolve non-conformances in manufacturing processes.
- Collaborated with cross-functional teams to improve product quality and operational efficiency.
Barista
7 Years 3 Months- Prepared high-quality beverages in accordance with company standards and customer preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Cashier Trainer
9 Months- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Educated customers on promotions to enhance sales.
Waitress
9 Months- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Restaurant Hostess
4 Months- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Assisted managers with quickly resolving service- and food-related issues.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Education
Associate of Arts - Social Work
High School Diploma
Skills
Problem resolution
Material identification
Auditing procedures
Workplace safety
Fastening techniques
Precision measurement
Equipment installation
Power tool operation
Mechanical repairs
Parts replacement
Timeline
Incoming Quality Technician
Fagron Sterile Services
10.2022 - CurrentRead More
Manufacturing Quality Technician
Fagron Sterile Services
10.2022 - CurrentRead More
Barista
Starbucks
05.2019 - CurrentRead More
Cashier Trainer
Juarez Bakery
09.2018 - 06.2019Read More
Waitress
Il Vicino
09.2017 - 06.2018Read More
Restaurant Hostess
Mizu Restaurant
02.2017 - 06.2017Read More
Wichita North High
High School Diploma
Read More
Wichita State University
Associate of Arts from Social Work
Read More