Samantha Slade
Nevada City,CA
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 2 years of administrative and customer service experience. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Communicative Outbound Associate with exceptional aptitude for effective communication. Highly skilled in database management with passion for contributing to sales success.
Overview
2
2
years of professional experience
Work History
Scheduler
Coast 2 Coast Signings
Remote, CA
06.2020 - 03.2022
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Input data in Snapdocs to create updated status reports for quick reference of project progress and deadlines.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Established and maintained client rapport by utilizing quality customer service.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
Education
High School Diploma -
05.2016
Skills
- Key relationship development
- Schedule Management
- Recordkeeping proficiency
- Data entry expert
- Cold Calling
- Order generation
- Payment processing knowledge
- Setting appointments
- High-volume call environments
- Appointment Plus software knowledge
- Phone etiquette expert
- Administrative Support
- Prioritization and Time Management
- Documentation and Reporting
- Data Entry and Database Software
- Microsoft Office Suite
- Courteous and Professional
- Customer Complaint Resolution
- Scheduling and Calendar Management
- Positive Attitude and Energetic
- Reliable and Punctual
- Billing and Invoicing
- Intuit QuickBooks
- Document Management
- Data Entry
- Personal Initiative
Timeline
Scheduler - Coast 2 Coast Signings
06.2020 - 03.2022
Placer High School - High School Diploma,