Samantha Smith
Grants Pass,Oregon
Summary
Seeking a long-term employment opportunity in a Customer Service environment. Looking for a position where I can fully utilize extensive customer service skills. SUMMARY: Comprehensive first-line product support skills addressing customer issues. Extensive experience in diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or software via the phone, email and or Zoom/TEAMS. Reports design, reliability and maintenance problems to Engineering, recommends solutions to resolve reported problems.
Overview
31
31
years of professional experience
Work History
Technical Support Engineer
Imagine Communications
07.1999 - 07.2023
- Broadband line of business within Imagine Communications
- Duties included but were not limited to extensive customer service call center environment
- Prioritizing incoming calls to meet Service License Agreements put in place within the Broadband Media footprint.
- Provides Turner Broadcast Networks Premier, , responsible for identifying procedures that ensures successful communication and follow-through for all issues and software development issues related to the Imagine Communications portfolio.
National/Regional Sales Coordinator
KDRV TV- Chambers Communications Corporation
01.1993 - 07.1999
- Sales and customer service coordination daily with nineteen different sales offices across the country
- Each office has multiple team members and assistants
- Heavy data entry, tracking yearly revenue with profit and loss margins, along with collection calls to clients over 120 days
- Booking revenue and maintaining profit margins along with creating schedules for on air content
- Launched and maintained CW 100 + Network
- Forecasted revenue quarterly for profit and margins for operating start up station.
Education
High School Diploma -
Minico Senior High School
Rupert, ID1984
Skills
- Customer Relationship Management (CRM) Software
- Product Knowledge
- Maximizing Coverage
- Customer Experience Management
- Customer Relations
- Customer Service
Timeline
Technical Support Engineer
Imagine Communications
07.1999 - 07.2023
National/Regional Sales Coordinator
KDRV TV- Chambers Communications Corporation
01.1993 - 07.1999
High School Diploma -
Minico Senior High School
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