Samantha Smith
Huntsville,TX
Summary
Dynamic and results-driven professional with a strong work ethic and proven customer service and leadership skills. Adept at conflict resolution and effective multitasking, I consistently enhanced guest experiences while training staff to uphold high service standards. Proficient in Microsoft Excel, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Food Runner
The Big Ez Crawfish
06.2025 - Current
- Delivered food orders promptly to ensure customer satisfaction and dining experience.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted servers in expediting food delivery during peak hours, improving workflow efficiency.
- Maintained cleanliness and organization of dining area, enhancing guest comfort.
Sales Associate
Hobby Lobby
08.2023 - 10.2025
- Processed transactions accurately using point-of-sale systems for efficient checkout operations.
- Trained new associates on customer service protocols and operational procedures for consistency.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
Waitress Supervisor
The County Seat Cafe
02.2023 - 09.2023
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored new staff on best practices and service standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Cashier
Brookshire Brothers
01.2021 - 06.2021
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Promoted store promotions and loyalty programs to increase customer engagement.
- Trained new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Kinesiology
Sam Houston State University
Huntsville, TX05-2027
High School Diploma -
Groveton High School
Groveton, TX05-2023
Skills
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Problem-solving
- Critical thinking
- Conflict resolution
- Microsoft Excel
- Call management
- Technical support
Timeline
Food Runner
The Big Ez Crawfish
06.2025 - Current
Sales Associate
Hobby Lobby
08.2023 - 10.2025
Waitress Supervisor
The County Seat Cafe
02.2023 - 09.2023
Cashier
Brookshire Brothers
01.2021 - 06.2021
No Degree - Kinesiology
Sam Houston State University
High School Diploma -
Groveton High School