Samantha Soukavong
Dolton
Summary
Personable and compassionate certified nursing assistant with natural ability to connect with patients and provide high-quality care. Knowledge of basic medical terminology and patient care techniques, combined with proficiency in vital signs monitoring and personal hygiene assistance. Dedicated to enhancing patient comfort and well-being through attentive and empathetic support.
Overview
15
15
years of professional experience
Work History
Babysitter
Self Employed
07.2023 - Current
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
AUTO INSURANCE AGENT
Oxford Auto Insurance
12.2021 - 06.2023
- Processed applications for new policies or changes to existing policies in an efficient and timely manner
- Utilized strong communication skills to explain complex policies and procedures in a clear and concise manner
- Generated new sales, retained existing members and grew book of business through multiple product offerings
- Cultivated relationships with customers, providing support and guidance throughout the process of obtaining car insurance coverage
CUSTOMER SERVICE ASSISTANT
Chicago Transit Authority, CTA
04.2019 - 12.2021
- Providing assistance to all customers the best way possible on public transportation
- Always on time, courteous, efficient and providing a safe and clean environment for all customers
SHIFT SUPERVISOR
Starbucks
02.2016 - 04.2019
- Opening and closing the store
- Cash management
- Coaching and developing
- Customer service and ensure customers leave happy
- Maintained records of daily transactions and weekly sales reports
- Monitored employee morale and took appropriate action when needed
- Ensured compliance with all local health department regulations
- Developed strategies to increase efficiency and productivity during shift changes
- Managed scheduling, payroll, inventory control, customer service, and other operational tasks
- Resolved conflicts between staff members in a timely manner
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
ASSISTANT MANAGER
Chipotle Mexican Grill
01.2013 - 02.2016
- Assisted GM in day to day operations also development, recruiting and training
- Coached and ensured team was aware of advancement with company
- Managed sales, scheduling, labor and p&l
- Developed kitchen managers, service managers and assistant managers
- Recognized for my strong ability to communicate and empower a team with building trust
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys
- Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals
- Created detailed reports for upper management, analyzing sales figures and forecasting future trends
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Prepared monthly budget forecasts based on projected sales volumes
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
SALES ASSOCIATE
Brookstone
01.2011 - 01.2013
- Worked the sales floor and assisted customers
- Had to have product knowledge and explain to customers the different products we carried
- Able to meet daily individual sales goals
- Cashier/checkout customers at register
- Employed persuasive sales techniques to close deals while adhering to company standards for profitability
- Built relationships with potential customers by providing helpful advice on product selection
- Accurately completed daily reports on sales activity
WAITRESS/MANAGER
Sri Siam Thai Restaurant
01.2010 - 01.2011
- Greet customers and take orders
- Ensured customers were happy
- Cash handling
- Open/close down store
- Dealt with any customer complaints or issues
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Processed payments accurately using POS systems and handled cash transactions efficiently
Education
CNA License - Nursing
Nirvana Institute
Chicago, IL12.2024
Certificate - CODING
Everest College
01.2011
HIGH SCHOOL DIPLOMA - undefined
Roosevelt High School
Chicago, ILLINOIS01.2009
Skills
- Microsoft PowerPoint
- Microsoft Word
- Customer Relations
- Sales Expertise
- Customer Service And Assistance
- Good Communication Skills
- Microsoft Office
- Excellent Written And Oral Communication
- Telephone Etiquette
- Calm And Professional Under Pressure
- Fast Learner
- Patience and empathy
- Strong work ethic
- Patient care
- HIPAA compliance
- Reliable team player
- Collecting vital signs
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Basic life support
- Bedside manner
- Vital signs monitoring
- Dressing assistance
- Safety precautions
- Electronic charting
- Compassionate caregiver
- Patient-focused care
- Medical terminology
- Mobility assistance
- Companionship and emotional support
- Feeding assistance
- Positioning patients
- Adaptable
- Patient lifting
- Transfer techniques
- Urinary catheter care
- Ambulation assistance
- Healthcare ethics
- Inpatient care
- Patient relationship building
- Responding to emergencies
- Transporting patients
- Supporting personal needs
- Maintaining privacy
- Trustworthy companion
- Feeding assistance expert
- Specimen collection
- Light housekeeping
- Blood glucose testing
- Valid state driver's license
- Infection control procedures
- Admitting support
- Intake recording
- CNA certification
- CPR certification
Timeline
Babysitter
Self Employed
07.2023 - Current
AUTO INSURANCE AGENT
Oxford Auto Insurance
12.2021 - 06.2023
CUSTOMER SERVICE ASSISTANT
Chicago Transit Authority, CTA
04.2019 - 12.2021
SHIFT SUPERVISOR
Starbucks
02.2016 - 04.2019
ASSISTANT MANAGER
Chipotle Mexican Grill
01.2013 - 02.2016
SALES ASSOCIATE
Brookstone
01.2011 - 01.2013
WAITRESS/MANAGER
Sri Siam Thai Restaurant
01.2010 - 01.2011
HIGH SCHOOL DIPLOMA - undefined
Roosevelt High School
CNA License - Nursing
Nirvana Institute
Certificate - CODING
Everest College
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