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Samantha Spalla
Tinley Park,IL
Summary
Highly motivated customer service representative with three years of experience in delivering service excellence. Skilled in problem solving, and conflict resolution resulting in customer satisfaction. Proven completion in task driven, fast paced environment, and able to maintain attention to detail with experience in communication, data entry and acquiring information with accuracy. Resilient and team player with excellent interpersonal skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bank Teller
PNC Bank
08.2025 - 10.2025
- Processed at least 30 daily customer transactions with accuracy and efficiency, ensuring compliance with banking regulations.
- Resolved customer inquiries and issues promptly to enhance satisfaction and loyalty.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered up to 30 customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced my cash drawer accurately at the end of each shift, minimizing discrepancies in financial records.
Sales Store Associate
Dollar Tree
01.2023 - 01.2025
- Supported management and the organization, providing excellent customer service. Operated and processed all daily payments and balanced while also monitoring loss prevention. Assured that all followed company policies and to ensure the well-being of its staff and customers: received and relocated incoming product deliveries; monitored obsolescence and rotated stock; maintained store spaces to ensure customer safety.
- Delivered exceptional customer service by efficiently assisting 30-50 shoppers with product inquiries and transactions.
- Maintained store organization and cleanliness, ensuring a welcoming environment for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Crew Member
Dunkin Doughnuts
01.2018 - 01.2021
- Efficiently communicated with customers in a fast paced, face to face environment to provide great service. Operated and processed payments, while focusing also on loss prevention and organizing and maintaining a clean workspace stocked for efficient workflow. Demonstrated problem solving skills. Effectively worked with diverse groups of people and adhered to corporate standards.
- Operated coffee brewing equipment and maintained cleanliness standards.
- Assisted team in achieving daily sales targets through effective collaboration.
- Ensured compliance with food safety regulations and company policies consistently.
Education
Bachelor of Science - Anthropology
Grand Valley State University
Allendale, Michigan12.2024
Skills
- Proficient with Microsoft Office Suite Software/Google Suite
- Excellent time management skills
- Cash Management/Loss Prevention
- Attention to detail
- Professionalism and courtesy
- Willingness to learn
- Strong work ethic
- Multitasking Abilities
- Reliability
- Administrative support
- Customer relationship management (CRM)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved good results by completing filing, pastoral scheduling, answering emails and general mail with accuracy and efficiency.
Interests
Timeline
Bank Teller
PNC Bank
08.2025 - 10.2025
Sales Store Associate
Dollar Tree
01.2023 - 01.2025
Crew Member
Dunkin Doughnuts
01.2018 - 01.2021
Bachelor of Science - Anthropology
Grand Valley State University
Activities
Traveling, Grand Valley State University Alumni, Extra Ordinary Minister of Communion, Sacristan, Lector, Usher, Frassati member