SAMANTHA SPANN
CHATTANOOGA,TN
Overview
10
10
years of professional experience
Work History
Benefits Specialist
Outreach Medicare
10.2024 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Observed strict procedures to maintain data and plan participant confidentiality.
FINANCIAL COUNSELOR
MedServ
03.2021 - 05.2023
- Handled medical billing for a busy hospital system with a patient load of more than 1,000
- Maintained and updated patient accounts, verified insurance coverage and processed payments
- Resolved billing issues and disputed claims for patients
- Generated and distributed medical bills to patients in a timely manner
- Responded to patient inquiries regarding billing statements
- Responded to patient inquiries in a timely manner
- Analyzed and reconciled patient accounts to assure accuracy of billing records
- Maintained accurate records of data entry activities
DIGITIZER
Southtree
01.2020 - 07.2020
- Digitized over analogies photos with 98% accuracy rate
- Ensured accurate documentation of shipments and deliveries
- Processed incoming and outgoing orders in a timely
DIETARY AIDE
Sodexo
02.2019 - 12.2019
- Followed dietary guidelines to ensure meals met the nutritional requirements of each resident
- Recorded residents’ dietary preferences and monitored food intake to ensure compliance
- Communicated with residents to ensure satisfaction with meal service and quality
- Participated in monthly kitchen safety and sanitation meetings
HCAPHS SURVEYOR
Wilkins Research Services
08.2015 - 07.2018
- Conducted medical surveys for 'Hospital Consumer Assessment of Healthcare Providers and Systems' in a call center
- Maintained up to date HIPAA training
Skills
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Customer support
- Data entry
- Customer service
- Call center customer service
- Problem-solving skills
- Complaint resolution
Timeline
Benefits Specialist
Outreach Medicare
10.2024 - Current
FINANCIAL COUNSELOR
MedServ
03.2021 - 05.2023
DIGITIZER
Southtree
01.2020 - 07.2020
DIETARY AIDE
Sodexo
02.2019 - 12.2019
HCAPHS SURVEYOR
Wilkins Research Services
08.2015 - 07.2018
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