Samantha Spencer
Lawrence,KS
Summary
Accomplished and energetic employee with a solid history of achievement in general customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include proficient, computer and troubleshooting skills.
Overview
8
8
years of professional experience
Work History
Store Associate
Goodwill Industries
Lawrence, KS
02.2018 - 06.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Composed store budget by analyzing sales data, including profit and loss statements.
- Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
Cook
Lawrence High School
Lawrence, KS
08.2017 - 01.2018
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Preparing menu items for more than 1500+ students daily.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Clean, stock, and restock workstations and display cases.
- Order and take delivery of supplies.
- As well as preparing a weekly menu and ordering the exact food amount needed.
Home Health Care
RCIL (Resources For Independent Living)
Ottawa, KS
02.2013 - 09.2014
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations.
- Answer patients' calls and determine how to assist them.
- Make appointments, keep records, or perform other clerical duties in doctors' offices or clinics.
- Provide medical treatment or personal care to patients in private home settings, such as cooking, keeping rooms orderly, seeing that patients are comfortable and in good spirits, or instructing family members in simple nursing tasks.
- Assemble and use equipment, such as catheters, tracheotomy tubes, or oxygen suppliers.
- Help patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking.
- Inventory and requisition supplies and instruments.
Cook
Andover High School
Andover, KS
02.2011 - 10.2012
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Preparing menu items for more than 1200+ students daily.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Clean, stock, and restock workstations and display cases.
- Order and take delivery of supplies.
- As well as preparing a weekly menu and ordering the exact food amount needed.
Education
High School Diploma -
Baldwin High School
Skills
- Judgment and Decision Making
- Speaking
- Quality Control Analysis
- Troubleshooting
- Computers and Electronics
- Communications and Media
- Active Listening
- Social Perceptiveness
- Complex Problem Solving
- Clerical
- Customer and Personal Service
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
- Product knowledge
- Sales reporting
- Retail operations
- Sales strategy
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Effective communication
- Adaptability
- Inventory control
- Relationship building
- Physical stamina maintenance
- Safety oversight
- Interpersonal relationship building
- Team leadership
- Returns and exchanges handling
- Product knowledge expertise
- Inventory management proficiency
- Return processing
- Patience and empathy demonstration
- Flexible schedule adaptability
- New teller training
- Inventory assessment
- Order fulfillment
- Store cleanliness maintenance
- Emergency response
- Product support
- Financial records oversight
- Seasonal promotion knowledge
- Retail management principles
- Upselling and cross selling
- Merchandise display creativity
- Sales target achievement
- Retail transactions processing
- Event planning
- Shipment processing
- Problem-solving acumen
- Adherence to store policies
- Basic math skills application
- Product merchandising
References
- Ann Katt, (316) 218-4660, Andover High / Food Administrator
- Leslie French, (785) 813-5898, Advanced Asphalt / Owner
- Denise Ousdale, (785) 832-5050, Lawrence High / Food Administrator
- Kelly Ousley, (913) 683-2658, Longtime family friend
Timeline
Store Associate
Goodwill Industries
02.2018 - 06.2019
Cook
Lawrence High School
08.2017 - 01.2018
Home Health Care
RCIL (Resources For Independent Living)
02.2013 - 09.2014
Cook
Andover High School
02.2011 - 10.2012
High School Diploma -
Baldwin High School