Samantha Stanfill
Pasadena,TX
Summary
Dependable and driven employee with independent approach to handling high-volume customer loads. Well-versed in communication. Excellent relationship-builder and multitasker always ready to support team needs. Fast learner and motivated
Overview
9
9
years of professional experience
Work History
Reception/Adoption Specialist
SPCA Of Brazoria County
Lake Jackson, TX
01.2021 - 07.2021
- Answering the phones and assisting customers, answering a wide range of questions.
- Aid in the recovery of lost pets.
- Guide stray animal intake, local and county.
- Giving information on current shelter animals available for adoption.
- Assist in the adoption process by helping the customers in meeting and introducing shelter animals as well as completing adoptions and fosters.
- I use creative photography to capture the shelter dogs and cats allowing them to be seen in the light they deserve. The photos help them showcase their personality outside of a cage. Then allowing us the opportunity to promote on social media and other media outlets. This has immensely increased the attention received, giving them a better opportunity to find a home.
Head Bartender/Assistant Bar Manager
Cats Billiards
San Marcos, TX
10.2016 - 10.2020
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Adoption Coordinator/Animal Caregiver
SPCA Of Brazoria County
Lake Jackson, TX
01.2015 - 07.2016
- Assisted public in claiming lost animals by checking license tags and posting notices on community websites.
- Aided customers with the adoption process
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Obtained donations for shelter, including financial contributions and supplies, acquiring donations
- Assessed animal behavior to create online and paper profiles for potential adopters.
- Recorded and collected fees such as licenses and adoption fees using adoption software.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Receptionist
Caitlin Collene Dance Academy
Lake Jackson, TX
08.2012 - 05.2015
- Maintained thorough documentation for all classes, payments and appointments.
- Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
- Assisted with coordination and administration of complete dance program.
Education
Associate of Science -
Bazosport College
Clute, TX05.2016
Skills
- Verbal and written communication
- Documentation and reporting
- Conflict Resolution
- Customer/Client relations
- Office administration
- Microsoft Office
- Google Workspace
References
Matthew Reiber
(803)-660-6830
Nicole Pearson
(254)-707-0858
Julie Baron
(979)-482-0956
Timeline
Reception/Adoption Specialist
SPCA Of Brazoria County
01.2021 - 07.2021
Head Bartender/Assistant Bar Manager
Cats Billiards
10.2016 - 10.2020
Adoption Coordinator/Animal Caregiver
SPCA Of Brazoria County
01.2015 - 07.2016
Receptionist
Caitlin Collene Dance Academy
08.2012 - 05.2015
Associate of Science -
Bazosport College