Samantha Steele
Kingman,AZ
Summary
Dynamic professional with a proven track record at Red Bull North America, Inc., enhancing sales through strategic merchandising and exceptional customer service focus. Skilled in operations management and guest relations, I've successfully implemented initiatives that significantly improved customer engagement and operational efficiency. Expert in brand presentations and suggestive selling, I excel in fast-paced environments, driving sales and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Retail Merchandiser
Red Bull North America, Inc.
Kingman, AZ
06.2023 - 12.2024
- Analyzed customer shopping habits to identify opportunities for increased sales.
- Utilized space management software to plan and optimize retail space usage.
- Developed and implemented merchandising strategies to increase sales and customer engagement.
- Displayed products to drive sales, using knowledge of consumer and market trends.
- Used company provided mobile technology to perform basic job functions.
- Created visual displays to showcase products in interactive and engaging way.
- Monitored customer feedback regarding product availability, quality, and pricing.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
Manager
Short Stop Gas & Convenience
Kingman, AZ
05.2017 - 06.2023
- Analyzed customer feedback data to develop action plans for improving services offered.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw the work of clerks to identify strengths and weaknesses in customer service, payment processing, or merchandising plans.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Delegated work to staff, setting priorities and goals.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Server
Pints at Colorado Belle Hotel & Casino
Laughlin, NV
09.2015 - 05.2017
- Greeted guests and provided menus.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Business Administration
Montana State University
Bozeman, MTSkills
- Brand presentations
- Stock management
- Operations management
- Customer service focus
- Guest relations management
- Cleanliness standards
- Point of sale (POS) system operations
- Sales expertise
- Task prioritization
- Suggestive selling
- Guest engagement
Timeline
Retail Merchandiser
Red Bull North America, Inc.
06.2023 - 12.2024
Manager
Short Stop Gas & Convenience
05.2017 - 06.2023
Server
Pints at Colorado Belle Hotel & Casino
09.2015 - 05.2017
Business Administration
Montana State University
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