SAMANTHA STEELE
Rockwall
Summary
Motivated professional transitioning from a 10-year career in healthcare management, currently enrolled in an alternative certification program. Seeking to apply strong communication, problem-solving, and organizational skills to create a positive learning environment and inspire student success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Surgical Compliance Manager / Clinical Research Coordinator
Key Whitman Eye Center
Plano, TX
12.2014 - Current
- Ensure compliance with industry regulations and standards, maintaining up-to-date knowledge of best practices in healthcare management.
- Ensured completeness and accuracy of healthcare compliance in clinical exams and surgical charts.
- Coach clinical staff and lead surgical counseling team, providing direct supervision, ongoing staff development and training. Demonstrated a results-oriented management style
- Act as a liaison among surgeons, surgery counselors, pharmacies, clinical staff, insurance department, surgery center staff and patients.
- Facilitate team meetings and workshops to foster collaboration between multiple departments.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies. Managed study compliance efforts, reporting and audits.
- Facilitated clear communication between principal investigators, sponsors, clinical staff and study participants for seamless trial execution.
Front End Supervisor
Best Buy
Dallas, TX
07.2008 - 12.2014
- Led cashiers and customer service department, providing guidance, solutions, and leadership.
- Trained associates on protection plan sales and financing options. Tracked employee performance on weekly, monthly and quarterly basis.
- Resolved customer conflicts using sound judgment in a fast-paced setting.
- Coordinated and participated in on-site interviews for candidates after successful phone interviews.
- Guided new employees through the onboarding process in line with company policy.
- Collected register tills after store hours and counted all money daily deposit. Investigated variances in recorded and actual cash register amounts.
Education
Bachelor of Applied Arts and Sciences (BAAS) - Organizational Leadership
East Texas A&M
Commerce, TX12.2024
High School Diploma -
Rockwall High School
Rockwall, TX01-2008
Skills
- Team Leadership
- Creative Problem Resolution
- Team Collaboration
- Emotional Awareness
- Effective Communication Skills
- Innovative Thinking
Certification
Alternative Teacher Certification- iTeach Texas December 2024 - Current
- Seeking certification: Core Subjects EC-6, Core Subjects 4-8
Timeline
Surgical Compliance Manager / Clinical Research Coordinator
Key Whitman Eye Center
12.2014 - Current
Front End Supervisor
Best Buy
07.2008 - 12.2014
Bachelor of Applied Arts and Sciences (BAAS) - Organizational Leadership
East Texas A&M
High School Diploma -
Rockwall High School
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