Samantha Stephens

• Managed maintenance teams of 200-500 employees throughout seven different work centers and coordinated repair schedule according to priority level.
• Developed maintenance reports to assess program success and inform operational decisions.
• Administered work requests to supporting units and saw orders through to completion.
• Tracked maintenance activity using OMA to confirm compliance with industry requirements.
• Managed fleet 30 aircraft and released aircraft safe for flight according to designated schedule.
• Contributed to development, implementation and execution of maintenance programs.

• Managed collateral risk by adhering to policies, procedures and regulations.
• Contributed to team success by meeting or exceeding standards for productivity, quality, timeliness and customer.
• Inspected maintenance within the work center to ensure compliance with Navy and Marine Corps policy and procedures.

• Serviced aircraft fuel, oil, air, hydraulic and other systems to prepare flights for takeoff.
• Directed incoming and outgoing aircraft near terminal areas using light signals and guiding signs.
• Performed fueling operations using gravity fill and closed circuit refueling methods.
• Delivered updates on arrival times and weather conditions to passengers and aircraft personnel throughout flights.
• Maintained energy and enthusiasm in fast-paced environment.

Boot Camp and physical training, followed by infantry training, water survival school, SERE school, CNATT or aviation maintenance school house and CMT or flight school.

• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Contacted customers to follow up on purchases and suggest additional purchase options.
• Managed the front desk for membership check in and maintained point of sale.