Samantha Stephens

As a Community Health Worker (CHW), I support patients by acting as a trusted liaison between community members and health/social services to improve access to care, foster health equity, and address social determinants of health. I facilitate care coordination, provide health education, and advocate for individual needs to enhance self-sufficiency.

• Developed educational materials and conducted sessions to enhance community understanding of resource access.
• Assisted clients in understanding and applying for health and social services, focusing on public assistance programs like Medicaid and the Women, Infants, and Children (WIC) Supplemental Nutrition Program.
• Collaborated with community resources to eliminate social barriers that restrict patient access to essential primary care.
• Enhanced patient experience by streamlining appointment scheduling processes. Improved access to healthcare through effective transportation arrangements. Promoted patient rights and needs during medical consultations.
• Delivered educational sessions to enhance understanding of prevention strategies and chronic disease management.
• Guided patients in following treatment plans and adopting sustainable health practices to enhance overall well-being.

As a Certified Peer Recovery Supporter (CPRS), I play a vital role in the behavioral health workforce by using my direct lived experience with substance use challenges to inspire hope and support others in their recovery journey.

• Providing empathy and validation through experiential sharing—sharing your own recovery story to show that long-term success is possible.
• Connecting individuals to community-based resources, such as housing, employment services, and support groups.
• Assisting with concrete tasks like filling out paperwork for benefits, navigating healthcare systems, or accompanying clients to medical appointments.
• Helping individuals build new social networks and recovery capital by introducing them to recovery-friendly recreational activities and communities.

As a Peer Recovery Supporter, I used my lived experiences with substance use and recovery to develop meaningful, trusting relationships with clients and served as a mentor, supporting individuals in their recovery journey.

• Guided clients in navigating community organization resources and additional support systems to foster growth and recovery.
• Provided reliable transportation for clients to food pantries and multiple community support services.
• Engaged with treatment team to coordinate and optimize individualized client care plans.
• Delivered recovery education to clients throughout all phases of the recovery journey.
• Guided clients in recognizing personal interests and strengths to enhance recovery journey.
• Facilitated mentorship sessions to empower clients in achieving personal and professional growth.
• Promoted client self-advocacy
• Established and nurtured connections with local community groups and agencies to support outreach initiatives.

• Coordinated timing of target releases with shooters to maintain consistency and support client performance.
• Achieved a well-organized shooting environment by effectively managing equipment setup and breakdown for trap shooting and sporting clays. Enhanced participant experience through clear communication of rules and scoring terminology. Maintained cleanliness of shooting areas, contributing to overall safety and enjoyment of events.
• Scored the 2023 NCAA College Trap Shooting Championship Tournament

• Identified, improved, and drove development of paper, plastic, and web technology solutions for the company’s strategic goals. Worked on high-priority initiatives and collaborated with colleagues throughout the firm to enhance user experiences and generate billions of revenue annually.
• Coordinated across numerous business and development teams to gain consensus, mediate conflicts through ‘traffic control’, and develop innovative, efficient, competitive approaches to issues. Analyze existing capabilities and identify priority gaps and opportunities. Drive actionable and implementable strategies that produce tangible results. Manage the priorities, deliverables, and banker buy-in and adoption, including leading stakeholder management and communication.
• Technical BA for the ‘Tap to Pay’ Plastics / Credit Card project
• Lead Technical BA for the Client’s Paper Checking and Savings ‘Statement Redesign’ project, and in Phase 2 of the Redesign was the Chase Customer Banking website, including ADA
• Daily researched and prioritized defects for resolution
• Consistently helped Scrum Master lead meetings, presentations of work completed to the Business, and created weekly reports for Management
• Utilized extensive Agile knowledge to store technical requirements and track /verify work was being moved through the Software Development Lifecycle
• Provided Risk Assessments - for defects for multiple projects - in RRC, RTC, and QC tools

Applied BA experience using Agile methodology to test, reproduce, and analyze backlog defects for the ALS internal legacy application. When these defects were created, the majority were deemed low priority as the assumption was that the system would be replaced with a newer application, at which time the majority of defects would be addressed and fixed during integration of the new system. The decision was made to keep the current ALS system and resolve the defects with the knowledge that no new policies would be created in ALS.

• I was the sole BA researching and prioritizing the ALS defects by impact and severity. Once the defects were triaged and prioritized, I wrote the business and technical requirements to resolve all the backlog defects one by one.
• Utilized extensive Agile knowledge in IT/BA/QA to research, review, define, and write business and technical requirements, and defects for multiple projects in RRC, RTC, and QC tools.
• Identified issues/concerns to discuss with the project business team and provided a resolution to the partners for their opportunity to review requirements before they are sent to development.
• Create requirements that clearly document the business objectives for new and old project requests, and all the functional and non-functional requirements to align with business objectives.
• Conducted walk-throughs of the requirements with the development and QA systems team to ensure they have a clear understanding of the requirements.
• Assisted in documenting business requirements to then determine an estimate for the total detailed cost to narrow down what will be in scope (and out of scope) using the project budget.

The Product Discovery Analyst is a key role in CareWorks Absence Management. Responsible for working with stakeholders from the Absence Management business and related third parties to elicit business requirements, define and document business processes, including capturing business intent as to platform capabilities and interactions. Actively served as liaison between IT and Absence business to create and refine valuable platform capabilities while also executing user acceptance testing. Analyzed various business processes to create a complete value stream mapped picture of process lifecycles and workflows. Defined the business problem, primary objectives, and definition of done on all initiatives.

• Key Roles:
• Performed research projects; supporting VP, Product & Technology as needed.
• Tasked to develop the new Short-Term Disability Product/Policy Organizational Workflow.
• Created dynamic questionnaires guiding CSRs through Leave Intake to drive Employee Absence Reason using BPMS experience.
• Mapped all Absence Intake questions to Absence Reasons: Injury, Illness, Care for Family Member, Pregnancy, Military, and Other.
• Worked as a change agent within the organization to help facilitate a new direction.
• Assessed risks associated with defined project deliverables.
• Translated requirements into standard IT hand-off documents.

Served as a BSA on 7 implementations, assisting 4 Project Managers on client-facing website projects using both Agile and Waterfall methodologies for American Electric Power. Experience with GIS and outage mapping. Also, played an integral BSA role for the ‘Immediate Pay/Electronic Payments business project, allowing customers to no longer get charged a $2.95 fee to pay their bill the same day it’s due to restore service, or stop disconnection. Added greater customer user-friendliness to multiple client-facing websites as a BSA and Testing Coordinator. Effectively completed many tasks, for multiple teams, under multiple Project Managers and self-sufficiently prioritized each task per deadlines, budget, and importance. Displayed flexibility by splitting time between multiple Agile and Waterfall projects simultaneously. BPMS experience.

• Proactively set meetings and consistently communicated with the Business Unit to drill down requirements for both Waterfall and Agile teams.
• Worked closely with Project Managers, Developers, Infrastructure, and Security to guarantee all team members fully understood and agreed on the Business request(s).
• Wrote, revised, and presented Business, Technical, and Security Requirements for all team members to review.
• Tasked as Test Coordinator for the Business Unit's UAT, along with testing throughout the project’s lifecycle.
• Explained/shared knowledge with entry-level co-workers on writing Requirements, Test Cases, Test Plans, User Stories, etc.

• Played an integral part of the E-Commerce team for the second-largest Pharmaceutical web-facing site.
• Responsibilities included: Quickly learning the interconnection between the internal and external applications and each application(s) functionalities, initiating requirements gathering meetings with the Business, aligning business needs with application(s) capabilities to write business and technical requirements, maintaining hands-on business relationships, presenting requirements overview sessions, verifying teams’ understanding of Business needs, following up on new-feature lifecycle progress, helping write and/or approve test cases, writing user stories, producing and distributing a daily breakdown of defects for discussing and tracking defect status’ in triage meeting, creating and sending weekly defect reports to the Business for prioritization, ensuring IT systems delivered the desired value for improved business processes thus driving business success, and documenting all important information and sign-offs in HP ALM for team and auditing reference.
• Key roles:
• Tested each web-facing feature on each page to create a helpful overview of each page’s functionality in an Excel spreadsheet for all teams to use for future reference.
• Wrote Requirements, Business Cases, and user stories in JIRA (Agile), Word (Waterfall), and HP ALM.
• Offshore calls 3 times a week with BA, Dev, and QA teams to discuss requirements, answer questions,s and track offshore development progress and defect statuses.
• Participated in extensive weekly ‘Continuous Improvement’ / Project Status Business meetings to provide the Project Manager with progress updates, discuss and clarify the Business's needs, allocate hours, adjust requirement priorities for current and future releases, and provide development statuses.
• Assisted the Project Manager in daily Defect Triage meetings to review issues, assign defects to appropriate teams, and review defect progress with QA and upper management.
• Supported the production support team by analyzing production issues, defining requirements for the possible fix, and helping get it prioritized for development.

• A proactive communicator who worked with business, technical, and security resources to thoroughly identify requirements, dependencies, and test scenarios for uniquely developed, employee time management websites that conveniently manage employee time tracking and claims for medium to large corporations. Initiated business requirements gathering meetings, analyzed workflows and interconnected systems to determine dependencies, wrote requirements, held 3 Amigos meetings and requirements approval sessions, wrote test scenarios, held Test Case reviews and Smoke Test reviews, helped with UAT and Retrospectives, and then stored all documentation for future reference/ auditing. Skilled in translating business/client needs into well-written, easily understood, well-formatted, and detailed, yet concise requirements. Managed client-specific communications and presentations. Versed in explaining information across technical, business, and management teams, resulting in desired functionality, thus increasing the company’s success.
• Key Implementations :
• NBC Universal, AT&T, Apple US & Canada, Comcast, Lockheed Martin, UnitedHealth Group, Starbucks, General Mills, Time Warner Cable, Edison, Raytheon, Eaton Corp., CH2M Hill, Agilent Technologies, Allina Health.
• Key roles:
• Lead BA for Responsive Redesign Project (Desktop/Tablet/Mobile); multichannel updates to all external websites for greater accessibility and usability for all clients; using BPMS experience.
• Visual Site Mapping – Created a top-down sitemap diagram on a large wall display using screenshots of each screen and colored yarn to connect the options/screens that were accessible from the previous screen. Showing what screens could be accessed by each screen in the website helped our team get a better visual understanding of how the site’s screens are connected and whether it made sense or if they should be reorganized. We were then able to analyze and determine a more logical and clearer user experience, which also cut out many defects/bugs stemming from hitting the same screen from multiple locations throughout the site. Once the Wall Display was reorganized, I documented the new screens, screen options, and flow chart in Visio; the supporting documentation proved helpful for technical teams and leadership.
• Helped develop templates and processes that clearly define the requirement gathering process, ensuring the business requirements are clearly translated into system requirements, which ensures each requirement is achievable and testable. \
• Quality: Consistently implemented for clients with zero SA defects (approximately 18 implementations and 35 client requests).

• Responsible for providing Quality Assurance and regression testing for Sedgwick’s claims management internal and external applications. Identified, wrote, executed, and managed test scenarios for databases, web browsers, usability, performance, and system interfaces.
• Efficiently and effectively identified, logged, and tracked defects for several interconnected application systems.
• Successfully logged 250+ break-fix defects for external web-facing applications.
• Initiated negative tests and consistently recommended fixes to Systems Analysts, Developers, and Scrum Masters.
• Efficiently, yet thoroughly, tested many Releases and Bug Fixes.
• Thoroughly reviewed SA Requirements to verify all test scenarios were covered.

• Researched, analyzed, and communicated data issue fixes for the ‘Prescription Monitoring Program’ - website and database used by state officials to monitor illegal pharmaceutical sales and identify fraud. Provided QA testing for implementations and bug fixes, and conducted Root Cause analysis of issues. Created technical writing documents clearly explaining the mandatory governed program, including nontechnical written instructions helping Doctors and Pharmacists create mandatory Data Files containing all their prescribed pharmaceutical prescriptions each month, ASAP 95-4.1 formatting specifications, File Transfer Protocol (FTPs), Prescription data & reporting requirements, State Boards of Pharmacy, and National Association of Boards of Pharmacy (NABP). Additionally, daily activities: Customer Service, Data Entry, Data File corruption investigation and fixes, supported State Legislators with technical and support requests to track down illegal doctor prescriptions, ‘Pill-Mills’, and ‘Doctor Shoppers’ by querying databases to provide them with information used for criminal cases brought upon those individuals.
• Created the ‘New State Implementation Guide’ to guide IT on how to better identify software-related issues before going ‘live’, thus creating a more user-friendly product and saving Optimum $54,000/year.
• Valued for innovating design, thorough analysis, and pre- and post- development initiatives.
• Participated in the manual testing of the Decision Framework application.