Sierra Armstrong

Peer recovery supporters are workers who have been successful in there own recovery. Peer supporters help individuals with substance use disorders and mental health conditions by using their own lived experience to demonstrate that recovery is attainable. Peer recovery supporters assist with detoxification and treatment options, recovery planning, goal setting, resource connection,advocacy, transportation, guidance and support. Peer recovery supporters goal is to empower and support individuals to achieve there recovery goals and live fulfilling lives.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Processed orders and sent to kitchen employees for preparation.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
• Assisted in the development of marketing efforts, such as social media campaigns or local promotions, to drive increased business and brand awareness.
• Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
• Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
• Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Retained accurate records of purchases, titles and sales.